Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Since we didn't have any major problems, it wasn't necessary to file a claim. Therefore, it is really impossible to rate the insurance. I assume if we had filed a claim the process would be the same for any insurance company.
Glen B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Great price for excellent coverage
Michelle E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Our flight was delayed so we missed embarkation for our cruise. We met the ship at the first port of call. We were reimbursed in about 8 weeks from filing our claim. Couldn't be happier that we bought this insurance!
Paul G. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
A negative - 12 hour missed connection is too many hours -
The other coverages were good -
The other coverages were good -
Karen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
This coverage did exactly what it was supposed to do: gave us peace of mind while we were in Egypt. Thank ou.
Steven R. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
We (3 Travelers) purchased the IMG iTravelInsured LX plan because of the coverage it provided for an overseas trip. We ended up cancelling our trip due to one of our travelers having to cancel her trip with us because an immediate family member was diagnosed with cancer, and the Traveler in our group had to take care of the immediate family member. We provided as much detail as possible and the necessary documents to file a Trip Cancellation claim for reimbursement of non-refundable expenses that were covered under the IMG iTravelInsured LX plan. It took two months to gather the documents. We had 90 days to file a claim from the date of the trip cancellation. Initially, IMG paid a partial payment of the claimed expenses we filed for. We found IMG made an error in their calculations on our claim. We were frustrated at this point. We got InsureMyTrip, who we bought the IMG plan through, involved and they assigned an Advocate to assist us with IMG. Approximately one month later, IMG realized the error and paid us the rest of the non-refundable expenses in our claim. We can say that IMG did pay our claim after three plus months for all Travelers in the plan policy. Although it was extremely frustrating at times, we were able to speak to an IMG representative every time we called. Even though we are somewhat dissatisfied with how the process went to get reimbursed under the policy, we would still recommend IMG iTravelinsured LX plan. We found the plan for each of us to be fairly priced for our coverage needs. Just keep documentation of all your travel planned and pay attention to the instructions that tell you what is required if you file a claim. READ YOUR ACTUAL POLICY from the underwriter of the insurance. You have 14 days to reject this plan if something doesn't fit your needs. IMG did come through in the end and did finally process our claim fairly. I would use IMG again.
Paul N. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Apr 26,2019
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Thorough coverage at outrageous cost.
David H. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback. The iTravelInsured SE plan is a comprehensive travel insurance policy which provides a wide range of benefits. This plan offers a lengthy list of covered perils for Trip Cancellation and Trip Interruption, which protects the investment you have made in the trip, and also provides reimbursement for incidents which could occur after departure, such as lost and/or delayed luggage, travel delay, and emergency hospitalization and medical transportation up to the policy limits.
Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. A travel insurance policy is considered to be of good value when the policy premium is 4-10% of the insured trip cost.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.Apr 30,2019
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Fortunately, didn't need to file a claim so unable to really evaluate the plan.
Carol L. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Like any insurance you buy, it seems expensive after you paid the premium and don't use the insurance, but that's kinda' the point of insurance, isn't it? It would be hugely expensive if you didn't have it and needed it. The second time I have used IMG insurance and will continue to use it in any upcoming travels.
Clarence R. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Major items are covered at a reasonable price,
Linda D. would
recommend this plan to a friend or relative.
This policy has the following coverage for Missed Connection:
"If You miss Your cruise or tour departure because Your arrival at Your Trip destination is delayed for six (6) or more hours, due to:
(a) any delay of a Common Carrier (the delay must be certified by the Common Carrier);
(b) documented weather condition preventing You from getting to the point of departure;
(c) quarantine, hijacking, Strike, Natural Disaster, terrorism or riot.
We will reimburse You, up to the Maximum Benefit Amount shown in the Schedule of Benefits, for:
(a) Your Additional Transportation Cost to join Your Trip; and
(b) Your Prepaid expenses for the unused land or water Travel Arrangements; and
(c) reasonable accommodation and meal expenses up to one hundred twenty-five dollars (125USD) per day necessarily incurred by You for which You have proof of purchase and which were not paid for or provided by any other source.
Your delayed arrival must be due to:
(a) any delay of a Common Carrier (the delay must be certified by the Common Carrier);
(b) documented weather condition preventing You from getting to the point of departure;
(c) quarantine, hijacking, Strike, Natural Disaster, terrorism or riot.
These benefits will not duplicate any other benefits payable under the Policy or any coverage(s) attached to the Policy."
This policy has the following coverage for Travel Delay:
"Benefits will be paid up to one hundred twenty-five dollars (125USD) per day for: reasonable accommodation, meal, telephone call and local transportation expenses incurred by You, up to the Maximum Benefit Amount shown in the Schedule of Benefits, if You are delayed for twelve (12) hours or more while enroute to or from, or during Your Trip, due to:
(a) any delay of a Common Carrier (the delay must be certified by the Common Carrier);
(b) a traffic accident in which You or Your Traveling Companion is not directly involved (must be substantiated by a police report);
(c) lost or stolen passports, travel documents or money (must be substantiated by a police report);
(d) quarantine, hijacking, Strike, Natural Disaster, terrorism or riot;
(e) a documented weather condition preventing You from getting to the point of departure."
We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.