Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
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The trip included a
tour
John Hancock
Silver
The plan seemed comprehensive but thankfully we had a wonderful trip and did not need to file a claim. That's the best thing about insurance---it's there if you need it but we're so glad we didn't have any claim to file. Win/Win in my opinion!
susan h. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Expensive plan and didn't need it, but if we did the coverage would have been excellent.
William S. would
recommend this plan to a friend or relative.
John Hancock
Silver
UPDATE TO BELOW COMPLAINT: SEVEN CORNERS corrected the error, a senior account manager called me a couple times apologizing and promising to have everything corrected, my full claim was paid, he had my check sent by Fed Ex overnight since I was leaving the country in a couple days and followed up to make sure everything came out ok. The way they corrected their error was excellent, so I've changed my one-star review to a five-star review. I believe doing the right thing quickly and with an apology when an error is shown deserves credit. I would now insure through John Hancock and Seven Corners again.
ORIGINAL COMPLAINT: I DID file a claim as a result of a nationwide labor strike in France that interrupted travel twice (a covered risk) throughout the country for a very important business trip. I filed my claim for a few hundred dollars with Seven Corners Claims, as required by John Hancock Ins., promptly and with complete documentation (I've been through a French labor strike in 2010 so went through this process before). A couple weeks after the claim had been received, the web site showed it had still not been assigned to anyone. When I checked again 2 MONTHS after Seven Corners received it, the web site showed my claim was for $1 and was "closed." I called and spoke to a nice woman who acknowledged receipt of the documents and would expedite handling. A week later (now over 2 months), it is still not handled. The last time I insured through an Allianz policy and was reimbursed within a few weeks, they were ready for claims related to the French labor strikes. I travel a lot and always buy through insuremytrip, have had two prior claims with no problems getting reimbursed, but this is the first time dealing with John Hancock and Seven Corners. NEVER AGAIN! My claim is still pending, but I will fight for payment. I know insurance coverage requirements and this is covered under my policy. For anyone who does not know how to fight over insurance claims, be careful of Seven Corners and John Hancock! You might want to look elsewhere for travel insurance. They should fire whoever handled my claim that way.
ORIGINAL COMPLAINT: I DID file a claim as a result of a nationwide labor strike in France that interrupted travel twice (a covered risk) throughout the country for a very important business trip. I filed my claim for a few hundred dollars with Seven Corners Claims, as required by John Hancock Ins., promptly and with complete documentation (I've been through a French labor strike in 2010 so went through this process before). A couple weeks after the claim had been received, the web site showed it had still not been assigned to anyone. When I checked again 2 MONTHS after Seven Corners received it, the web site showed my claim was for $1 and was "closed." I called and spoke to a nice woman who acknowledged receipt of the documents and would expedite handling. A week later (now over 2 months), it is still not handled. The last time I insured through an Allianz policy and was reimbursed within a few weeks, they were ready for claims related to the French labor strikes. I travel a lot and always buy through insuremytrip, have had two prior claims with no problems getting reimbursed, but this is the first time dealing with John Hancock and Seven Corners. NEVER AGAIN! My claim is still pending, but I will fight for payment. I know insurance coverage requirements and this is covered under my policy. For anyone who does not know how to fight over insurance claims, be careful of Seven Corners and John Hancock! You might want to look elsewhere for travel insurance. They should fire whoever handled my claim that way.
SUSAN B. would
recommend this plan to a friend or relative.
John Hancock
Silver
We did not file a claim. However, when one of our bags was lost for for 30 hours by the airline, I expected this to be covered by the "delayed" baggage protection, only to find that since we had returned home, it was not covered, since the insurer explained that this bag was not delayed, but lost. To me, the bag was delayed. When I called the Insurer to discuss our lost bag, I was told that the plan would only cover the loss AFTER the airline paid for the loss and we retrieved the appropriate paperwork from the airline, filed all paperwork, and only then our trip insurance would pay the difference if there was any, between the amount the airline paid and what our insurance covered for a lost bag. This was disappointing. I purchased insurance coverage expecting it NOT to be a secondary payout. And a delayed bag is a delayed bag. Period. Eventually the bag turned up. It was a hassle, it took my time to figure out what was happening with the airline and the insurance company, and in the end, I don't think the insurance was worth it and I would not recommend.
Ryan S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
Excellent plan and we will use the plan again in our future travels. Thank you very much.
James B. would
recommend this plan to a friend or relative.
John Hancock
Gold
My bag was lost at Heathrow so I could have bought new items and clothing, but I managed without until my bag was found 4 days later.
Donald P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Just glad we did not have to use the provisions.
Joan L. would
recommend this plan to a friend or relative.
John Hancock
Gold
Good plan, the price was costly for the amount of time the coverage was effective.
Katherine H. would
recommend this plan to a friend or relative.
John Hancock
Gold
We had a delay, missed hotel, and lost baggage. I filed a claim and received reimbursement in a prompt manner. I definitely will recommend this coverage to friends or anyone that asks.
Ralph C. would
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
John Hancock
Silver
Fortunately, didn't have to make a claim, but felt the bases were covered. Thank you.
Thomas B. would
recommend this plan to a friend or relative.