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John Hancock Insurance Agency, Inc.

Our customers rated the provider
(4.54)
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The plans offered by John Hancock Agency can cover your trip just about anywhere your travels may take you. They provide plans with a wide-range of coverage for travel to domestic and international destinations.

About

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. The underwriter for all travel insurance plans distributed by John Hancock Insurance Agency is Starr Indemnity & Liability Company. John Hancock Insurance Agency, Inc. acts only as an agency/distributor and is not the underwriter/insurer obligated to the policyholder for the benefits provided by this product.

These plans provide insurance benefits specialized to protect your financial investment in travel. They offer coverages that reimburse for many Unforeseen Events in case you have to cancel your trip, or your trip is interrupted due to an unexpected emergency. These plans provide reimbursement for unused non-refundable travel arrangements in case you need to return home early due to an Unforeseen Event. For additional coverage, consider the optional Cancel For Any Reason Rider. Cancel For Any Reason is not available in all states. If you meet the eligibility requirements for the Cancel For Any Reason Rider and you purchase this optional coverage, you would have the choice to cancel for reasons outside of the covered Unforeseen Events up to 48 hours before the scheduled departure date and receive up to 75% of your pre-paid and nonrefundable trip cost.

The company provides multilingual assistance 24 hours a day, seven days a week. This can help to answer any questions you may have on your plan before, during, or after your trip. Customer assistance is designed to make the claims and reimbursement process as smooth as possible.

Each plan has an available review period (not available in all states) that gives you 14 days to look over the plan after purchase. If you decide within those 14 days that the plan does not meet your needs, and you have not yet left for your trip or filed a claim, you may cancel and receive a full refund.

These plans are underwritten by Starr Indemnity & Liability Company, a Texas domiciled corporation (NAIC Company Code: 38318: TX license number: 93542) with its principal place of business at 399 Park Avenue, 2nd Floor, New York, NY 10022. This summary is only a brief description of the coverage(s) available under policy series LT 007 (06/2015). Plans are administered by Seven Corners, Inc. (FL license number: L049935) with its principal place of business at 303 Congressional Blvd, Carmel, IN 46032. Seven Corners, Inc. is doing business as Seven Corners, Inc. in California (CA license number: 0E61910).

HIGHLIGHTS

  • Provides multilingual assistance services 24 hours a day, seven days a week
  • Has a review period to allow the traveler to assess the plan for their needs after purchase
  • Meets the needs for many types of travel: domestic, international and cruise trips

Customer Ratings and Reviews

Our customers rate the John Hancock Insurance Agency, Inc. on our site
(4.54) of 5
on average based on 2386 reviews.
A+
Better Business Bureau Rating
Paid claim with ZERO hassle. Rough trip - lost Bose headphones between plane and baggage claim. Then arrived at YVR late due to flight delay. Had to take a cab and get a hotel room. Both claims paid with zero hassle. Impressive.
mark M.
This is the first time I've had to file a travel insurance claim. While it took longer than I had hoped, I am pleased to say that my claim was handled with competence and care. My first phone call was pleasant and I received the information I needed to file my claim. I did try to include all the necessary documents the first time around, but I didn't have exactly everything needed. The follow up request for more specific documentation was reasonable. I felt that the company was merely doing their due diligence in making this request, for which I appreciate the need. I would be willing to use this company again.
Carol S.
We were unable to travel due to the corona virus in Italy. Your plan would not pay anything per your agent and I purchased trip insurance for nothing.
Stephen S.
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