In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
I was sick and could not go on my trip. We had to cancel. We filed a claim with all documents and received our due insurance payment for our coverage. The only improvement I can suggest is better communication about the timing it takes to process. There is one company that handles claims for multiple insurance companies, so they are overwhelmed. I didn't even get a notification that my claim was processed. I only knew when I received a check in the mail. Other than that, everything was as promised and I will use them again.
THOMAS V. would
recommend this plan to a friend or relative.
The process took 3mos to resolve and was straight forward for "trip interruption”. After submitting the claim I received 2 more emails requesting the same information again or information that was not germane to "trip interruption”. Medical bills associated with the reason for the "trip interruption" were under my medical insurance. Nationwide would have been secondary IF I had claimed medical - which I did not. It took a phone call to raise a flag that I had no additional info that I hadn’t already provided for “trip interruption”. IMHO the process is too onerous to the point of hoping I would just give up. In the end, I received the EOB’s and checks for “trip interruption” that resulted from me suffering a concussion that required 10 staples in the back of my head in the ER and a 2nd ER visit a day later, after I arrived home due to worsening/related medical issues and not being able to complete the last 5 days of an 11 day tour.
Paula M. would not
recommend this plan to a friend or relative.
I broke my arm in Morocco and needed surgery. The claim process was a bit complicated but I did receive compensation for the medical part. Unfortunately, I needed transportation to rejoin my group and that was not covered. Overall I was happy with the results. Another complication was that I had another travel insurance policy for my trip to Costa Rica and the 2 plans got mixed up. It was resolved after about 30 minutes on the phone.
Rosemary W. would
recommend this plan to a friend or relative.
All I can say is this plan (prime) checked all the boxes I needed for trip insurance and the price was competitive. Thankfully I have not yet had to file a claim so I cannot speak to how good the plan is in that respect.
Jimmy T. would
recommend this plan to a friend or relative.