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Travel Insurance Reviews Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers who have visited Singapore and tour rated Travelex
4.17 out of 5
4
ratings and reviews
75%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Travelex Travel Select
Travelex through Insure My Trip covered us for a cruise that was cancelled due to COVID. We were able to get back all our pre-paid money (airline, hotel, cruise deposit, etc.) WITHOUT making a claim with Travelex. Travelex customer service allowed us to maintain a credit for ANY other travel for at least a year. We chose a different trip, had Travelex insure it, and as the new trip cost less than the original cruise, they refunded us the difference, "hassle-free!". We found them very customer responsive, professional and ethical.
Ronald G. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Travelex Travel Basic
Our trip from Singapore was cancelled Feb. 13, 2020 cruise on Princess Sapphire and sent them an email including your company and didn't get any reply from either.
I am very disappointed with no support.
Thank you
Rodolfo Topacio
Rodolfo T. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing feedback. Travelex has offered the following response:

    "Thank you for taking the time to post about your situation.

    We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

    Please reach out to us at [email protected] as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.

    We appreciate your patience and regret that we were unable to provide a more favorable outcome."
    May 11,2020
The trip included a
cruise
tour
Travelex Travel Select
Didn't need to use the plan but had peace of mind that I had one
Eugene R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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