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Travelex

Our customers rated the provider
(4.57)
See reviews.

Travelex builds their travel protection plans with their customers in mind. They offer several comprehensive travel insurance plans to protect you and your travel investment. From the weekend getaway, to the family vacation, to the luxury around-the-world cruise, Travelex has a protection plan to meet your needs.

About

For over 20 years, Travelex has been a leader in the travel insurance market. They have designed each one of their protection plans with the diverse needs of today’s traveler in mind. Their plans include traditional comprehensive travel insurance benefits as well as unique benefit upgrades which enable you to customize your trip protection.

Travelex has been successful in creating and delivering innovative insurance products and services at a competitive price. All the while, they provide excellent service to all their customers no matter which plan was purchased.

Travelex Insurance Services plans are underwritten by Berkshire Hathaway Specialty Insurance Company. Travelex Insurance Services is a subsidiary of Cover-More Holdings USA, Inc. which is a wholly owned subsidiary of Zurich Insurance Group Limited (“ZIG”), headquartered in Zurich, Switzerland.

HIGHLIGHTS

  • Over 20 years of travel insurance experience contributes to their expertise
  • Excellent customer service from a work force located in over 30 countries worldwide

Customer Ratings and Reviews

Our customers rate the Travelex on our site
(4.57) of 5
on average based on 4185 reviews.
A+
Better Business Bureau Rating
The Travelex claims website required that I file a claim to get copies of the doctor’s form and then had to start all over again once the doctor completed the form. It would been easier initially to go to a page setup up for downloading forms. With the necessary forms in hand, filing online was fairly easy and the claim was approved within two weeks.
Bryan B.
The check still did not come in.
Simeon R.
Update: After waiting for nearly two months I was contacted by email saying they've now processed our claims and the checks are in the mail.They are covering the portions of the trip that we insured and reasonable coverage was provided; however, the customer service was non existent and super slow to respond. ***Submitted a claim for Coronavirus ( Cancel for any reason). No response, never contacted by an adjuster. Can’t reach anyone in claims. I’m sure they’re swamped with claims but it’s been almost a week with zero contact. I wouldn’t purchase this policy or work with TravelEx in the future. Poor customer service.
Suzanne D.
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