Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
tour
Travelex
Travel Select
We had claims for trip interruption and trip delay due to an airport strike in Nairobi. Submitting the claim was easy, but the processing time took five weeks. There was no communication after I submitted the claim until an EOB was e-mailed to me. In the end, a little more than 90% of the loss was covered due to limitations on the trip delay coverage, but overall, I was happy with the plan and coverage.
Lawrence A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Select
Easy, user friendly process
Suzanne S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Travelex
Flight Insure
I am a long time p0urchaser with dozens of prior purchases. I will not be buying new plans until you have the ability to add beneficiary like you had previously. I buy insurance for my family members and as family head I want the proceeds to come to me so I can provide for the various members if something tragic were to happen.
Mark B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Flight Insure
I am a long time p0urchaser with dozens of prior purchases. I will not be buying new plans until you have the ability to add beneficiary like you had previously. I buy insurance for my family members and as family head I want the proceeds to come to me so I can provide for the various members if something tragic were to happen.
Jessica S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Flight Insure
I am a long time p0urchaser with dozens of prior purchases. I will not be buying new plans until you have the ability to add beneficiary like you had previously. I buy insurance for my family members and as family head I want the proceeds to come to me so I can provide for the various members if something tragic were to happen.
James B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Flight Insure
Having this coverage gave me the peace of mind to travel without worrying!
Diana M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Glad it was available and even happier that I did not need to use it.
Elizabeth C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Flight Insure Plus
My trip was canceled 90 minutes prior to departure due to my host coming down with COVID that morning. I called to let Travelex know before my scheduled departure time. Your cancellation period, which makes sense for *discretionary* cancellations, where a customer simply changes their mind, end 24 hours prior to departure.
I was informed that there is no provision for refund outside that window in the event of a cancelled trip, for illness or any other reason. So even though you provided no services you are keeping my money. Unbelievable. You incurred absolutely no loss or inconvenience, but are retaining funds. Meanwhile Delta, who actually suffered inconvenience and possible revenue loss due to last-minute cancellation, refunded me through a button in their app.
The rep indicated that a credit would be issued for a future trip, which I suppose keeps this arbitrarily customer-hostile policy legal. But I have to submit for it, await response, track whether that arrives or not, track it so I remember it for future trips, etc. So between these two possible outcomes:
1) You refund me, I buy a new policy next time I fly so the money comes back to you for that trip, and I continue to be a Travelex customer for the foreseeable future.
2) You retain my funds and best case, I get the voucher and remember to use it, making this the same financial outcome as 1) (minus interest on my funds), BUT, I never use Travelex again, and relate this story to anyone who will listen forever encouraging them to make any other choice.
…You have decided the second one works best for you. Go figure.
I was informed that there is no provision for refund outside that window in the event of a cancelled trip, for illness or any other reason. So even though you provided no services you are keeping my money. Unbelievable. You incurred absolutely no loss or inconvenience, but are retaining funds. Meanwhile Delta, who actually suffered inconvenience and possible revenue loss due to last-minute cancellation, refunded me through a button in their app.
The rep indicated that a credit would be issued for a future trip, which I suppose keeps this arbitrarily customer-hostile policy legal. But I have to submit for it, await response, track whether that arrives or not, track it so I remember it for future trips, etc. So between these two possible outcomes:
1) You refund me, I buy a new policy next time I fly so the money comes back to you for that trip, and I continue to be a Travelex customer for the foreseeable future.
2) You retain my funds and best case, I get the voucher and remember to use it, making this the same financial outcome as 1) (minus interest on my funds), BUT, I never use Travelex again, and relate this story to anyone who will listen forever encouraging them to make any other choice.
…You have decided the second one works best for you. Go figure.
Ronald M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Good plan for a simple domestic trip.
Robert S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Flight Insure Plus
Insurance is peace of mind.
James D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Your request for a premium refund has been escalated to the compliance department for review. With proof of non-travel, we were able to refund your premium within the 15-day review period. Your policy, FIPB31114, has been cancelled and your premium refunded back to the credit card used for the policy purchase.
We hope this resolves your inquiry.
Sincerely,
Travelex Insurance Services, Inc.