Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
cruise
Travelex
Travel Basic
A claim was submitted because there was a trip interruption during the cruise in that a port of call was not fulfilled due to weather, a valid condition. Travelex did not honor the claim basically saying that the cruise itself was not interrupted. However, we would not have incurred this additional expense for this port if it were not originally listed in the itinerary. I thought I had appropriate protection coverage only to find out this was not the case. BUYER BEWARE!! I DO NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES!!
Emil M. would not
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
First time ever filling a claim and it was handled quickly and efficiently.
Ben H. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
Complete review not applicable because I didn't have to file a claim.
Ronald R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
We have always used insure my trip for all our travel needs.
Thomas M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We appreciate your comments. As you mentioned, you have purchased through InsureMyTrip since 2009 purchasing 13 individual Travelex plans to cover your many trips.
On behalf of Travelex, we thank you for your customer loyalty.Mar 20,2018
The trip included a
cruise
tour
Travelex
Travel Basic
We need a cost effective plan that would help out with major expenses, i.e., transportation back to the states. This plan has worked well for us. Provides a feeling of confidence at significantly lower cost than plans provided by the Cruise company or travel agent. Though we have had no claims so cannot provide a review on payments.
Danny H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
Didn’t use it- makes it perfect!
Marilyn L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
We have used Insure My Trip many times with different insurers choose depending on price and coverage. This trip had no adverse events I'm glad to say. On a previous trip, a claim had to be made which went smoothly with Travelex. I cannot say enough good things about Insure My Trip.
Steven L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
We had a 36 hr delay, needed to get a hotel, meals, transportation, and purchase new tickets in order to meet our cruise. It was a lot of paper work and I kept careful track of every receipt. Travelex took care of the complete claim. So glad I had the insurance!
Barbara S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
Didn’t need it- that the best!
Marilyn L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
We lost our home in the California wildfires and the many loops they put us through to try and create paperwork we did not still have as it was burnt in the fire was so very distressing to us. There was little to none empathy from the company. They made us feel that we were not being truthful with them. Will never use Travelex again and will be passing the poor service that we received to all our friends and family.
Lynda A. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
-
Carol
Thank you for taking the time to submit your review. Travelex has responded to your review as follows:
"We want to thank you for taking the time to voice your concerns and we are sorry to hear about your home being burned in the California wildfires.
Please keep in mind that insurance is highly regulated. In order to validate coverage, completed claim forms and documentation are an important part of the claim process as it relates to the specific conditions, as listed in the plan purchased. Once all documentation was received, the Claim Representative promptly assessed the claim and payment was released on November 20, 2017 (within 6 days). We have confirmed that both checks were cashed in December 2017.
If this information is not accurate, and you did not receive and cash the checks please contact the Claim Administrator at 1-866-968-2061, Monday-Friday, 7:30am-7pm CST."Jan 03,2018
With the Travelex Travel Basic policy, weather-related claims would only be covered if the following had occurred:
Trip Cancellation / Trip Interruption:
3. Common Carrier delays resulting from inclement weather, or mechanical breakdown or organized labor strikes that affect public transportation.
4. arrangements cancelled by an airline, cruise line, motor coach company or tour operator, resulting from inclement weather, mechanical breakdown or organized labor strikes that affect public transportation.
Missed Cruise Connection Benefit:
We will reimburse you for Covered Expenses, up to the amount shown in the schedule, should you miss your cruise departure as a result of the cancellation or delay of 3 or more hours of all regularly scheduled airline flights due to inclement weather.
Although this particular policy would not cover the situation you have experienced, we do have other plans that could, depending on your trip details. When planning your next trip, please feel free to contact us by phone at 1-800-487-4722 to receive a policy recommendation based on your concerns. Our licensed representatives are available 7 days a week and would be more than happy to assist you in finding the right plan for your trip.