Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
cruise
Travelex
Travel Select
My wife incurred a visit to the Rotterdam Infirmary during our recent cruise. The bill was $181.16.
When I tried to file a claim for this Infirmary Expense with Travelex, they informed me that my wife was NOT a named insured on the policy! Somehow they had her listed as a "BENEFICIARY" and NOT as an insured on the Policy! How could that be?.....When I purchased the Policy I listed her name, date of birth, etc. as a person to be insured on the Policy. Because of this GLITCH in your system, I cannot recoup the $181.16. I tried explaining this problem to the Travelex staff, and to the Insure My Trip staff, to no avail......
As a result, I will NEVER use Insure my Trip or Travelex again, and I have been a loyal customer for over 10 years!
When I tried to file a claim for this Infirmary Expense with Travelex, they informed me that my wife was NOT a named insured on the policy! Somehow they had her listed as a "BENEFICIARY" and NOT as an insured on the Policy! How could that be?.....When I purchased the Policy I listed her name, date of birth, etc. as a person to be insured on the Policy. Because of this GLITCH in your system, I cannot recoup the $181.16. I tried explaining this problem to the Travelex staff, and to the Insure My Trip staff, to no avail......
As a result, I will NEVER use Insure my Trip or Travelex again, and I have been a loyal customer for over 10 years!
Clarence P. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
Plan was purchased in case miedial issues arose. Luckily we did not need the plan, but peace of mind has a value!
David S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
We have always used insure my trip for all our travel needs.
Thomas M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We appreciate your comments. As you mentioned, you have purchased through InsureMyTrip since 2009 purchasing 13 individual Travelex plans to cover your many trips.
On behalf of Travelex, we thank you for your customer loyalty.Mar 20,2018
The trip included a
cruise
tour
Travelex
Travel Basic
We need a cost effective plan that would help out with major expenses, i.e., transportation back to the states. This plan has worked well for us. Provides a feeling of confidence at significantly lower cost than plans provided by the Cruise company or travel agent. Though we have had no claims so cannot provide a review on payments.
Danny H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
Didn’t use it- makes it perfect!
Marilyn L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
We have used Insure My Trip many times with different insurers choose depending on price and coverage. This trip had no adverse events I'm glad to say. On a previous trip, a claim had to be made which went smoothly with Travelex. I cannot say enough good things about Insure My Trip.
Steven L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
Didn’t need it- that the best!
Marilyn L. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
Had to get medical treatment on the ship for coughing,congestion, etc. - filed a claim and was processed within 3 weeks. They pay as primary so no hassle with having to file with our insurance first, etc. Will definitely use Travelex again - highly recommend!
Sonja E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
My husband and I both had to visit the doctor on board ship because of illness. After we got home I filed a claim with the insurer and in less than two weeks we received a check for the total amount of our services. Thank you so much for the quick turnaround and for the promptness in taking care of our claim. Highly pleased!!
Richard H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
As we all know, the primary goal of any insurance company is not to pay any claim. Therefore policy provisions can be configured to exclude issues which companies know may be more likely to occur. In our recent experience we had a delayed flght due to unavailability of a flight crew for on time departure. This delay caused us to miss our connection for a second flight to meet our cruise ship. This was a situation beyond our countrol
Our airline only had that one flight to the departure destination and their offer was to rebook us for a flight the next day, after the ship had left port. With some research we found another airline that could get us there for the second leg of our planned flight itinerary. We got those tickets and were able to make the ship departure on time.
Our travel insurance refused to accept a claim as any flight delay due to to any reason other than airline personnel strike, weather or mechanical problems was excluded. The crew unavailability caused delay was excluded. If the pilot had dropped dead on the jetway and the flight was cancelled, that too would be excluded. If the airport had been closed due to terrorist threat and flights cancelled, that too would have excluded. Insurance companies know this and therefore construct their polices so that only the very less likely issues would be covered. So, will I use this insurance or recommend this company to others. Definetely not.
Our airline only had that one flight to the departure destination and their offer was to rebook us for a flight the next day, after the ship had left port. With some research we found another airline that could get us there for the second leg of our planned flight itinerary. We got those tickets and were able to make the ship departure on time.
Our travel insurance refused to accept a claim as any flight delay due to to any reason other than airline personnel strike, weather or mechanical problems was excluded. The crew unavailability caused delay was excluded. If the pilot had dropped dead on the jetway and the flight was cancelled, that too would be excluded. If the airport had been closed due to terrorist threat and flights cancelled, that too would have excluded. Insurance companies know this and therefore construct their polices so that only the very less likely issues would be covered. So, will I use this insurance or recommend this company to others. Definetely not.
Mitchell J. would not
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
-
TIS Reviews
Travelex
Thank you for reaching out to us on InsureMyTrip.com (IMT) regarding your claim situation. Although you wrote this review on March 10, 2017, IMT just recently posted your review on March 31, 2017; therefore this caused a slight delay in our response time.
We are sorry to hear of your frustration. I have contacted the Claims Administrator on your behalf and have been advised that, to date, the completed claim forms have not been received by our claims department. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process, in order to validate coverage, as it relates to the specific conditions, as listed in the plan purchased.
The protection plan purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The Travel Basic policy you purchased offers 13 different reasons to cancel or interrupt your trip, please see the Description of Coverage for a list of covered reasons on pages 11 & 12. The Description of Coverage that was emailed to you on November 9, 2016 at 9:32am, when the policy was purchased.
In addition, the Claim Administrator has also advised that you were reimbursed by Spirit Airlines for your original airline tickets, but you are seeking reimbursement for the additional airfare. We empathize with your situation, unfortunately, crew rest (or unavailability of a flight crew) is not listed as one of the covered reasons. Having said this, I recommend you email Spirit Airlines for a detailed explanation regarding the reason for the flight delay, Crew Rest. Was the Crew Rest required because of an incoming flight that was delayed due to a weather or mechanical issue?
If this information is incomplete or inaccurate, we require completed claim forms and supporting documentation in order to properly assess the claim and determine liability.
Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.
Kind Regards,
Travelex Insurance Services, Inc.
Administration, Risk and Compliance Project Manager
Please note: All terms, conditions, exclusions and provisions of the plan apply. All benefits will be determined at the time a claim may occur based on the information and documentation submitted.Mar 31,2017
Thank you for taking the time to post on InsureMyTrip.com. Travelex appreciates you bringing your concerns to our attention and we are sorry to hear that your trip did not go as planned.
We appreciate your patience while we carefully review your situation. Travelex will email you directly within the next 24-48 hours, to the email address provided when the policy was purchased.
In the meantime, should you have any questions or concerns, please email us at [email protected].