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Travel Insurance Reviews TravelSafe

TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.

Learn more about TravelSafe Insurance.

Customers who have visited Germany rated TravelSafe
4.51 out of 5
35
ratings and reviews
91%
recommended
Sort by
Cruise
Filed claim
The trip included a
cruise
tour
TravelSafe Classic
My luggage was lost for the first three days of a 28 day trip. When I called, I was told the lost luggage benefit wouldn't be available until the airline declared my luggage lost which could take up to a month. The delayed baggage benefit is woefully inadequate for this situation. In the future, I will look for coverage that declares luggage lost after a reasonable period of time (2 - 3 days) or won't get coverage at all as this was useless to me. How could I replace 28 days of travel needs for $250?

My assumption was that I would receive the $250 for my lost time, additional costs etc. and was told that I needed to submit receipts for actual costs. Had my luggage not arrived on day 3, I would have lost an entire vacation day replacing items with no compensation for that lost time.

The person I spoke with about my lost luggage was very helpful and explained everything well. The coverage was just inadequate.
Elizabeth A. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Mike
    Photo
    Thank you for your feedback on the policy. Below is the response from your travel insurance provider, TravelSafe:
    "Dear Elizabeth,

    Thank you for taking the time to provide us with feedback. We value what our travelers have to say and always take it into consideration. We are happy to hear that you received good customer service, and do apologize that the coverage was not helpful for you in your situation.

    Our baggage delay benefit is only intended to reimburse clients for necessities needed to get through a day or two while their luggage is located. It is actual insurance and not an inconvenience benefit which is why receipts are required and at 12 hours is one of the shorter time periods before the coverage is effective. Our lost luggage benefit is more robust, but does require that the baggage actually be declared lost. Our benefits do work in the same manner as most in the industry.

    Again, we do apologize that our coverage did not meet your needs. Happy & Safe travels.

    Sincerely,

    Team TravelSafe "
    Sep 25,2019
TravelSafe Classic
Please Note that all questions were required to be answered in order for this review to be accepted/posted whether having used the insurance plan services chosen, or not.
My Comments: I didn't have to use the chosen insurance plan's services, and that's always great news!
I do commend the excellent services of Insure My Trip. They recommended the TravelSafe Classic plan to me, and I trust their judgment. This is the 3rd time I purchase travel insurance from Insure My Trip.
Nilda F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
TravelSafe Basic
Fortunately, we did not have to use this insurance plan. However, we did have a comfort level that if something did go wrong, we would be covered sufficiently.
Mary V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic Plus
I was very satisfied with the customer service when I was purchasing the plan - I had lots of questions and they were all answered. Luckily I did not have to file a claim so I cannot comment on that.
Christopher S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic
Was nice to have the coverage for a reasonable price.
david l. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic
There really is nothing to say when thankfully you do not have to file a claim you never know how good the insurance is until and unless you have occasion to file a claim
Beverly H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic
Fortunately I have not had to file a claim under any of my travel policies, and that is really the time you find out if the plan is a good value based on the customer service.
LIS K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic
I made a claim for delays and it was paid 5 weeks from my filing. I was pleasantly surprised that there was no hassle. I mailed all the particulars to the company as the WEB didn't allow room for details and explanations.
Patricia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic Plus
I did not need anything but I was happy that I had the TravelSafe Classic Plus coverage.
Marie Luise B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
TravelSafe Classic
It was good knowing I would be covered if needed.
Ingeborg P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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