Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
Learn more about TravelSafe Insurance.
The trip included a
cruise
tour
TravelSafe
Classic
Since I really did not need to use it, I really can't rate your plan. Cost yes it was good. But how do you rate it if you haven't used it.
David A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Basic
Will always consider this plan when traveling.
Ellen B. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
Thankfully, we didn't need to use the plan.
Deborah M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Basic
Did not use it but I felt comfortable with your company
Roy F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
My luggage was lost for the first three days of a 28 day trip. When I called, I was told the lost luggage benefit wouldn't be available until the airline declared my luggage lost which could take up to a month. The delayed baggage benefit is woefully inadequate for this situation. In the future, I will look for coverage that declares luggage lost after a reasonable period of time (2 - 3 days) or won't get coverage at all as this was useless to me. How could I replace 28 days of travel needs for $250?
My assumption was that I would receive the $250 for my lost time, additional costs etc. and was told that I needed to submit receipts for actual costs. Had my luggage not arrived on day 3, I would have lost an entire vacation day replacing items with no compensation for that lost time.
The person I spoke with about my lost luggage was very helpful and explained everything well. The coverage was just inadequate.
My assumption was that I would receive the $250 for my lost time, additional costs etc. and was told that I needed to submit receipts for actual costs. Had my luggage not arrived on day 3, I would have lost an entire vacation day replacing items with no compensation for that lost time.
The person I spoke with about my lost luggage was very helpful and explained everything well. The coverage was just inadequate.
Elizabeth A. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
TravelSafe
Classic
I have always received great rates for our travel needs. I just wish that you offered policies for multiple vacations in one year.
David B. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your review. We do not offer any multi-trip annual plans that allow you to insure the cost of your trip, but we have Multi-Trip Medical policies which provide annual medical coverage for multiple trips throughout the year. All policies have trip length restrictions of either 30 or 70 days and will only cover international trips. In the future, please call us at 800-487-4822 and our licensed representatives can assist you with a quote and explaining the different plans available.May 29,2019
The trip included a
tour
TravelSafe
Classic
I did not need the insurance, which is the best option!. If I had, it did cover a pre-existing condition and that was what I was looking for. Looked like a great policy. I am a travel agent and sell a different policy. I purchased this one. Seemed like a better price with pre-existing condition coverage. Happy that I did not need to use it!
Cheryl T. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
little too pricey
Sanford K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
While the pan itself served my needs, I had to file a claim, as one of my travel companions had a family medical emergency, and had to cancel his portion of the trip. The trip was cancelled on Feb 16, 2019, and it took more than two months for the claim to be processed, and benefit check to finally arrive on April 25, 2019. Way too long! Their customer service recording states they try to process claims within thirty days of the forms and documents being received. I initially filed the claim online, filled out all the requested information, and submitted it to their claims dept. Two weeks went by without a word, then I get an e mail telling me that more documentation is required. Wish I could have received that memo a day or two after submitting the initial form, rather than wasting two weeks! the entire process just seemed to take much longer than it should have. I will probably not purchase any more plans from Travel Safe.
Thomas C. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Carol
Here is TravelSafe's reply:
Thank you for taking a moment to review your experience with TravelSafe Insurance. We agree that the claims process was not executed in a fast and efficient manner, but are happy to hear the plan was able to meet your needs overall. In part because of experiences like yours we recently changed our claims administrator. Our average process time is now 12 days. In the future, we hope you will reconsider purchasing TravelSafe based on our plan’s effectiveness and our new claims process. We are continuously looking for ways to improve our levels of service.May 03,2019
The trip included a
cruise
tour
TravelSafe
Basic
The plan gave me the security of knowing "If" I needed to use the benefits, there would be no problems.
Stanley S. would
recommend this plan to a friend or relative.
"Dear Elizabeth,
Thank you for taking the time to provide us with feedback. We value what our travelers have to say and always take it into consideration. We are happy to hear that you received good customer service, and do apologize that the coverage was not helpful for you in your situation.
Our baggage delay benefit is only intended to reimburse clients for necessities needed to get through a day or two while their luggage is located. It is actual insurance and not an inconvenience benefit which is why receipts are required and at 12 hours is one of the shorter time periods before the coverage is effective. Our lost luggage benefit is more robust, but does require that the baggage actually be declared lost. Our benefits do work in the same manner as most in the industry.
Again, we do apologize that our coverage did not meet your needs. Happy & Safe travels.
Sincerely,
Team TravelSafe "