Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Preferred
I extended my vacation for 2 days however they would not allow me to extend my coverage
Mayer K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Upset about policy coverage and cost. My flight was delayed twice on the outbound trip, causing me to discomfort with waiting at the airport in excess of 3 hours, missing a night stay at hotel that was paid in advance and could not be refunded, and rental car co. closed prior to arrival. Finally secured rental car but it cost more. It doesn't look like policy coverage is applicable to make a claim, so now I've paid money to insure my trip and with incident occurred I do not have coverage.
Jerie H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
The plan was comprehensive and it was easy to compare plans to determine what we needed. I felt comfortable with all documentation provided when we traveled.
Margaret N. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Good news is that we did not need to use the plan
Jerry B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I had a very good experience with this company. I purchased this plan for a Disney trip for my family. We were in Florida when the most recent hurricane happened. Our flight was canceled and we had to find another hotel on short notice. At first I was concerned because when I called Generali I got a recording for emergency needs only. It was not an emergency and I just had a few questions. So the next morning I called Insure My Trip and spoke with a person immediately. He answered my questions and sent me a link to file a claim with this company. I saved all my receipts. When I got home I followed the instructions and sent the requested documents. Within 30 days my claim was settled and I received a check the next week. Definitely recommend!
Catherine S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We didn't need it but were comfortable with the price. I will use it again for next cruise.
Michael G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
n/a
Liam N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Filled my needs
William S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
This is the exact same policy that is offered by Viking cruises, although at a better price here if you do it directly. A good policy.
Bernard N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Very expensive, but necessary, in case of a problem.
Ann P. would
recommend this plan to a friend or relative.
"Thank you for your feedback. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. A dedicated claims team member is reaching out to you to discuss your situation in greater detail. If you have any additional questions or concerns, please reach out to us at the number or email provided above."