Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
tour
AXA Assistance USA
Gold
I have used the Insure My Trip website to buy travel insurance for several trips. It is easy to use. Multiple options at various levels of coverage are suggested. The prices are more reasonable than the policies offered through the travel companies that I use. So far, I have not had to file a claim, so I have no comment in that area. I have selected policies from AXA several times. AXA offers a good range of coverage options.
Mystan G. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
AXA was VERY slow in responding to the medical claim I submitted. Fortunately, David from Insure My Trip advocated for me with AXA and finally got the claim settled and my reimbursement check issued. I don't believe I'd have ever gotten the reimbursement without the help of Insure My Trip customer care.
Theresa D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Feb 05,2018
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thankfully, we had no reason to file any claims. For this reason, we have no experience with the underlying insurer. The policy appeared competitively priced for the coverages we wanted.
Bruce L. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 09,2017
The trip included a
tour
AXA Assistance USA
Gold
Good coverage at a competetive price. Covered the essentials I was interested in without a lot of extra stuff. Gave me peace of mind on my trip. Luckily did not need to use the insurance during this very extended trip.
John R. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Nov 09,2017
The trip included a
tour
AXA Assistance USA
Gold
Bought a good plan for cancellation for any reason with one of the more reasonable prices (sort of), did not have to use it. Found their Emailed package and instructions very clear and easy to use.
Leigh H. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination, even when you don't have to use it.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Oct 02,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
This plan was easy to buy and reasonably priced. We had purchased a policy for a previous trip to Alaska. We ran into problems when we needed to file a claim on the trip to Australia. The response was slow on our first inquiry and then we were asked for duplicate info. We had two separate claims and both times I had to call customer service to get results. On April 25th for example, I was told that a claim check would be sent in the next 10 to 15 business days. When not received by May 19, I had to call and the check had to be Fedex'd to me. Received on May 22. These delays are unacceptable considering the cost of the policy. I WAS very pleased with your service reps. They were friendly and professional. I particularly commend Ernesto who I talked to on more than one occasion and who always managed to answer my question or solve my problem. Please give him my positive feedback. My husband and I are planning another trip but have chosen to buy ins from another company. I hope this feedback will be helpful.
Geoffrey G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Crystal
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase and claim’s experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.May 24,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Very easy process to apply. Good, clear, and concise paperwork.
Douglas J. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Mar 13,2017
The trip included a
tour
AXA Assistance USA
Gold
Didn't have to use it so it is difficult to rate. Truly an insurance for backup
Marilyn K. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 10,2017
The trip included a
tour
AXA Assistance USA
Gold
The plan gave me peace of mind knowing that I had coverage if needed. Luckily I had no issues while I was on my trip. I was very satisfied with the assistance I received in choosing a plan.
Linda F. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Nov 28,2016
The trip included a
tour
AXA Assistance USA
Gold
It would be nice if we paid for a plan and did not use it to get a credit on a future purchase.
Robin S. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Nov 22,2016