Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
thank goodness, I did not have to file a claim.
Shela H. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 03,2016
The trip included a
cruise
AXA Assistance USA
Gold
The help we received in making our decisions was fantastic. Customer service was the best.
James S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!May 03,2016
The trip included a
cruise
AXA Assistance USA
Gold
Hard to really rate as we didn't have any reason to make a claim, that's what insurance is for, right? So I'd have to say we're pleased.
Paul S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 03,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Did not file a claim as insurance was not needed. I am glad I purchased it as you never know when you might need it.
Barbara G. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 29,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
We didn't need to make a claim, but having the peace of mind, overseas, was comforting. I contacted the company before we left. They responded quickly without a long delay on the phone. I felt better, having them there.
William S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Apr 19,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
We were delayed by more than 24 hours.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
Lois L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you very much for your comments regarding the Travel Delay coverage in the Gold plan. As you indicated, AXA would only reimburse you for your paid expenses. Unless the loss of time actually results in increased costs during the trip or unused prepaid expenses, as listed in the policy, there would be no coverage for the inconvenience of the delay in any Comprehensive plan even though it is definitely a disappointment when it occurs during a trip. However, we will bring it up to our various providers. Perhaps some form of reimbursement can be incorporated into future plans.Apr 21,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan gave me all the coverage I wanted and needed and luckily, I did not need it.
Myrna S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 08,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
As with most insurance, one is buying peace of mind. We had no problems with this trip and the AXA policy provided backup just in case.
Steven M. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Mar 29,2016
The trip included a
cruise
AXA Assistance USA
Gold
Best price for coverage I found
Spencer S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the feedback. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Mar 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
We filed a claim when one of our travel companions was seriously injured (precluding travel for 3-4 months) approx 2 months prior to our trip departure. As a result of that injury, we cancelled our trip. As our travel companions were not relatives it was critical that we were able to document that our injured friend was a "travel companion" as that is a term specifically defined in the policy. Once our claim was filed, our insurer was professional & courteous in all regards and fully paid our claim approximately 4 weeks after our claim was submitted. Based on our experience, AXA is a first class, professional operation in all regards. We will never travel again without an insurance policy from AXA.
William N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip and hope you are able to reschedule soon! We are happy to learn your claims experience went well and appreciate the opportunity to provide coverage for you. We look forward to providing travel protection for all of your future travels.Mar 28,2016