Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
Thankfully, we did not have to file a claim but knowing that we were covered for any emergency made our trip more enjoyable. It was easy to increase the coverage to a higher amount of coverage when we decided to extend our cruise another week.
JOHN D. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
I had no problem increasing the value of this plan as I added elements to my planned trip during the year. The representatives that I spoke with were always able to give me the increased cost of the items I wanted to have covered.
Albert D. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were able to easily revise your policy to fit your trip needs. We look forward to providing travel protection for all of your future endeavors!Jan 11,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
It seemed like a good plan at a fair cost. I had no need to file a claim so cannot give a rating on this.
Ian M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Since I was fortunate enough not to need any assistance I cannot comment on the effectiveness of the plan.
Chantal B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Due to a personal tragedy at home my wife and I interrupted a cruise and returned home at the next port. The claim form and related documentation requested by AXA Assistance USA was emailed to their claims office on December 9th. On December 14th, I received an email from the claims adjuster confirming approval of the claim and that the payment check would be received in 10 to 15 business days. Based on my experience I would highly recommend this company.
John R. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
My husband and I unfortunately developed bronchitis/walking pneumonia on our Viking River Cruise. A doctor made a "house" call to the boat in Hungary and prescribed medication. When we returned to the United States, we called AXA Assistance USA, who helped us find an Urgent Care facility in Atlanta before we returned to our home in Florida. Urgent Care also prescribed medication. We filled out AXA's online claim form and attached scanned copies of all our paperwork and receipts. They paid almost $700 in full within two weeks with no questions. We'll definitely use them for our next trip!
Barbara K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
When we compared plans, this one came up with the best coverage for what we needed at the best price. Thankfully, we didn't have to actually use it!
James F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I did not need to use the AXA Assistance USA Gold plan, but it was comforting to know it was in effect during our trip.
Kevin E. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Dec 09,2015
The trip included a
cruise
AXA Assistance USA
Gold
We had to cancel our trip at least 8 months before. I thought we would be able to get all our money back, but we were not.
Nancy C. would not
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. After cancelling your trip, you contacted AXA Assistance USA to cancel your travel insurance policy. The AXA Assistance USA Gold plan for residents of Illinois has a 10 day free look period, "You may cancel insurance under the Policy by giving Us or Our Administrator written notice within 10 days from the Effective Date. If You do this, We will refund Your premium paid provided You have not filed a claim under the Policy."
Unfortunately, your request to cancel the policy came outisde of the 10 day free look period so you were unable to receive a full refund of premium. However, AXA Assistance USA provided a pro-rated refund of premium under the following clause, "You have the right to cancel the Policy at any time by giving advance notice to Our Agent or Us (stating when thereafter the cancellation shall be effective). We will refund any unearned premium to You within 10 days of cancellation."
Please call us at 1-800-487-4722 if you have any questions or concerns.Dec 10,2015
The trip included a
cruise
AXA Assistance USA
Gold
I was thankful to not have a reason to file a claim so I cannot address service from that aspect. However, this was a big trip and having AXA Assistance gave me great peace of mind throughout our travels. I plan to use them for all future travel plans starting today as I purchase a policy for our next venture!
Susan R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope to continue to provide you with a worry-free experience with AXA Assistance USA.
Dec 01,2015