Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
Hard to really rate as we didn't have any reason to make a claim, that's what insurance is for, right? So I'd have to say we're pleased.
Paul S. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 03,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Did not file a claim as insurance was not needed. I am glad I purchased it as you never know when you might need it.
Barbara G. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 29,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
We didn't need to make a claim, but having the peace of mind, overseas, was comforting. I contacted the company before we left. They responded quickly without a long delay on the phone. I felt better, having them there.
William S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Apr 19,2016
The trip included a
cruise
AXA Assistance USA
Gold
My husband and I unfortunately developed bronchitis/walking pneumonia on our Viking River Cruise. A doctor made a "house" call to the boat in Hungary and prescribed medication. When we returned to the United States, we called AXA Assistance USA, who helped us find an Urgent Care facility in Atlanta before we returned to our home in Florida. Urgent Care also prescribed medication. We filled out AXA's online claim form and attached scanned copies of all our paperwork and receipts. They paid almost $700 in full within two weeks with no questions. We'll definitely use them for our next trip!
Barbara K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Gold
Was the most coverage for the best price.
Anita B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Best part was that I didn't need it, but it sure was a comfort that it was there.
Nels S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Had to cancel trip 29 days before departure. AXA Assistance USA was courteous and helpful. Never attempted to avoid their obligation to me. Submitting claim was easy and payment was prompt.
Irwin B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
The price and coverage seems competitive. Fortunately, I did not need to file a claim, so I don't know how well the plan would work when needed.
Marion H. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
The plan is reasonably priced but has lots of exclusions that need to be read over carefully in the contract. All travel insurance has exclusions, so you need to know what you are covered for and what you are not covered for. We were unable to file a claim for a stolen cellphone. It is not covered along with lots of other personal items. I would purchase this plan again, though, since it covers quite a few major issues we were concerned about while traveling abroad.
Marlene M. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We believe that this review is extremely valuable to fellow customers. It is essential that customers read the terms and conditions of the policy prior to and immediately after purchase. If you are purchasing online, we encourage you to read the description of coverage we provide provide for each plan. Please call us at 800-487-4722 so that our representatives can go over the covered items and exclusions with you. We want customers to have their needs covered and to understand what events and items the plans will not provide coverage for.Aug 08,2015
The trip included a
cruise
AXA Assistance USA
Gold
The plan seemed to cover all my concerns and the price was comparable to other insurance plans; however, there are many exclusions in the policy that a prospective purchaser needs to read carefully. For instance, my cellphone was stolen in Germany, and when I called to make a claim, I was told cellphones are excluded from coverage, as are many other personal items. Read the exceptions and exclusions in any policy that you purchase.
John M. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We believe that this review is extremely valuable to fellow customers. It is essential that customers read the terms and conditions of the policy prior to and immediately after purchase. If you are purchasing online, we encourage you to read the description of coverage we provide provide for each plan. Please call us at 800-487-4722 so that our representatives can go over the covered items and exclusions with you. We want customers to have their needs covered and to understand what events and items the plans will not provide coverage for.Aug 08,2015
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