Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
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Global Alert!
Preferred
I was impressed with how quickly the claim was resolved. Took a lot of the stress out of the delays knowing we had coverage. Thank you.
Traci F. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
The plan was good, and easy to purchase. Gave me confidence if something unforeseen happened.
Patrick N. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
We had to cancel 2-3 weeks prior to leaving for our 2 week cruise due to a medical event. When I called to find out what I needed to do, the representative was very kind and patient and provided me clear directions over the phone and then emailed the packet to me. I didn't deal with it for about 3 weeks. I finally put the information together; copies of credit card receipts and invoices and submitted via email. They have an online system where you can track the status of your claim. I received the refund we expected in about 3 weeks.
Kathleen O. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
It is very hard to rate the Global Alert Preferred plan since we did not file a claim. It is only in going through the claim process that one can truly know the value and satisfaction with any plan.
Thomas D. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Insurance is one of those necessary evils. We didn't need to file a claim with Global Alert, which is good, but it makes you feel like the $1800 was wasted. Of course, it wasn't, because IF we had had a problem, we were covered which is what insurance is for, but I don't know how good the coverage or service actually would have been since we didn't need to file any kind of claim.
merle m. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
Plan covered the essential needs for our cruise, and also the drive down to and back from the port.
Paul C. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
I did not need so I cannot judge its value.
Jay T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
This plan was reviewed by my daughter, and we felt it covered me in the event I needed it.
Judith B. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
My reservations about GlobalAlert! are not about the actual coverage. Rather, I had issues with TripMate, the company which processes claims for Global Alert and a number of other insurers. They took an excessively long time to process my claim. I initiated the claim on 10/29/14 and was told that they would have it resolved in 15 business days. I supplied them will all requested information in a very timely fashion, as I wanted to be made whole for financial losses I had incurred. I had to call repeatedly and basically become a nuisance to make anything happen. I was told over and over again that my claim was in "expedited" status, meant to make me think that they were trying to push it through rapidly. I was finally notified on 1/8/15 that my claim was settled. This was a day after I threatened to complain to Global Alert. The foot-dragging and excuse-making on the part of TripMate was epic. This should not have been difficult or lengthy. The final information they claim they needed from the airline could have been obtained on 10/30 with a simple phone call or email. In the end, and this reflects positively on Global Alert and the coverage, I was fully compensated for my loss.
Maury M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are please learn that your claim was covered, and were satisfied with Global Alert's coverage. We are sorry to learn that your claim took several months to pay. In the future, please contact InsureMyTrip and request a customer advocate. Our customer advocates assist customers with the claims process by contacting the insurance companies to help resolve claims issues.Jan 13,2015
Global Alert!
Preferred
It was a good plan and gave great piece of mind.
Karen C. would
recommend this plan to a friend or relative.