Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Bronze
We never got to Cuba after my wife fell on black ice on New Year's Day afternoon. We celebrated the New Year in a local hospital emergency room! She had not broken any bones, but soft tissue damage takes longer to heal. After she visited a specialist--he advised that we cancel our plans to travel in March, since he predicted that she would be only about 70% recovered from her injury. I submitted our claim to John Hancock at the end of January, patiently waited the 30 business days, and received a full reimbursement of all non-refundable expenses as requested. We will never travel again without decent travel insurance, since one never knows what might happen between booking the trip and returning home. I am recommending John Hancock to anyone who will stand still and listen to me.
David F. would
recommend this plan to a friend or relative.
John Hancock
Bronze
My small issue was handled well. Thank you.
Camille D. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Glad I had this great plan and very glad I didn't need to file a claim but the peace of mind for the price was well worth it.
Douglas K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Being able to review numerous plans and see reviews was helpful.
Margaret H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Wish there was a way to determine the overall health and general physical condition of people purchasing travel insurance instead of just age. Being frequent travelers, we have seen people on our trips who could barely walk up a flight of stairs. Even though we are "older"....68 and 74....we are very physically active and in good shape (knock on wood) and would have to have a very serious incident to ever cancel a trip. Does past claims ever come into consideration when determining rates or is an individual history too complicated?
Teresa T. would
recommend this plan to a friend or relative.
-
Mike
Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages. Unfortunately, insurance providers are not able to take your individual medical history or your past claim history into account to determine the cost of travel insurance. If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.Mar 08,2018
The trip included a
tour
John Hancock
Bronze
We had to cancel because his doctors did not want him to fly. The claim was easy to fill out and the customer service representatives were polite and helpful. We had our refunds within a month.
Carol W. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Everything was according to stated coverage. The four stars on claim promptness is really an open item. While the claim was processed quickly and payout on part of the claim was timely, part of the claim required additional justification. That has been submitted and a responce is pending. If handled as efficiently as the rest of the claim, that catagory would rise to five stars.
Alexander S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
I felt reassured with the policy coverage. I did not have any reason to make a claim. If I did, I cannot know now how well it would have been handled.
Leroy W. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Did not need to file a claim but liked knowing we were covered if needed.
DIANE S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
This is the best travel insurance company I have ever dealt with, and this is probably the 50th policy I've purchased over the years. They are timely, professional, courteous, and they don't make you jump through a million hoops. Thank you for your help!!!
Jinny R. would
recommend this plan to a friend or relative.