Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold
Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.
To learn more, see the John Hancock Insurance Gold product page.
The trip included a
cruise
John Hancock
Gold
Easy to get plan desired by phone call...all staff seem to be very knowledge.
Richard H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Did not need to use the plan but it was good to have the coverage.
Francis C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Spent considerable time comparing carrier plans and benefit levels and this came out on top. I called customer service a couple times too with some mundane policy questions and they were very helpful.
Steven J. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Thankfully we did not need to file a claim during this trip. However, we did have to cancel a trip earlier in the year due to some unexpected medical issues and the claims process was pretty simple. I think we had the entire trip cost back in our hands in about 10 days with no bureaucracy, questions or delays. We will definitely use them again.
Gerald D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I have always bought trip insurance and wondered about the value. Unfortunately, this trip we did need assistance and had to file a claim. My wife fell down the stairs on the third day of our 15 day cruise from Sydney to Singapore. She fractured her pelvis in four places and suffered internal bleeding. The ship's team handled the emergency well until we anchored at Airlie Beach. The local EMTs called a helicopter for a forty minute flight from the ship to a hospital in Mackay, Australia. At admission, the hospital made it clear that I personally would be responsible for payment. But by the third day, Seven Corners Assist had contacted the hospital financial office arranging for a guarantee of payment for what turned out to be almost three weeks in the hospital including a surgery. Seven Corners Assist arranged for flights back to North Carolina in lie-flat seating for my wife, even sending an escort to accompany us. A former EMT, he was very well versed medically, and very experienced in handling the challenges encountered in our 30 hour return trip. I was able to tend to my wife while he handled the aggravations of the airports and airline.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Roger R. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
Comforting to have coverage, but fortunately I did not have to use it.
Bonnie D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
The plan offered great coverage and was reasonably priced relative to other options.
Ryan M. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
We knew we were in good hands with our insurance policy. It gave us peace of mind.
ellen n. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I (fortunately) did not have to use the plan. I purchased it after reading what it covered and also felt the cost of the premium was fair.
Diana S. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Fortunately did not need it, but gave us peace of mind just in case!
Peter B. would
recommend this plan to a friend or relative.