John Hancock Insurance Agency, Inc. Gold

The John Hancock Gold plan offers the highest coverage limits of the three plans provided by John Hancock Insurance Agency on InsureMyTrip. The plan includes many of the standard coverages included in comprehensive travel insurance plans, as well as other helpful benefits and optional upgrades to make the plan meet your needs.

In the Gold plan, you’ll find the standard benefits to protect your travel investment. Trip cancellation, trip interruption, travel delay, baggage protection, emergency medical and emergency medical evacuation are all coverage offered by this plan.

The Gold plan also offers coverage for missed connection. For instance, if you miss your cruise, due to a covered reason (like a weather-related flight delay), this plan offers a benenfit to help with the cost of getting you to the next port of call to meet your cruise.

Like the Bronze and Silver plans, the Gold plan does provide coverage for pre-existing conditions – if you are eligible. In the event that you have to make a claim due to a covered medical reason, the pre-existing condition exclusion may be waived if the plan is purchased within 14 days after making the initial trip deposit (and all other eligibility requirements are met).

This plan also lists several additional benefits available for purchase. If needed, you can add on rental car collision coverage as well as an aditional rider that would allow you to cancel for any reason. If you add rental car coverage, be sure to check with your rental car company to see if they will honor the coverage. If you meet the eligibility requirements of Cancel For Any Reason Rider and you purchase this optional coverage, you would have the choice to cancel for reasons outside of the covered Unforeseen Events up to 48 hours prior to the scheduled departure date and receive up to 75% of your pre-paid and non-refundable trip cost. The additional John Hancock Gold plan Cancel For Any Reason coverage is not available in all states.

Coverages and Plan Info

Coverage amounts are per person, unless otherwise noted.

Plan Summary

Highlighted Coverages

Trip Cancellation
Trip Interruption
Baggage Delay
Pre-Existing Condition Lookback Period
Medical Evacuation

Plan Info

Plan Type
View Certificate
Refund Policy
Available to
AM Best Rating
Years in Business
99

Trip Protection

Trip Cancellation
Trip Interruption
Terrorism in Itinerary City
Interrupt for Any Reason
Baggage Delay
Supplier Default

Medical

Medical Limit
Complications of Pregnancy
Terrorism
Emergency Medical Expenses

Pre-Existing Conditions

Sudden Recurrence
Lookback Period
Pre-Existing Condition Period

Accidental Death

24-Hr Full Coverage
Common Carrier
Included in Accidental Death 24-Hour

Evacuation

Medical Evacuation
Evacuation from
Evacuation to
Evacuation criteria

Additional Benefits

24-Hour Emergency Assistance
Optional Coverages

Your Quote

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Ratings and reviews

Our customers rate the John Hancock Insurance Agency, Inc. Gold on our site
(4.54) of 5
on average based on 886 reviews.
A
A.M. Best Rating
A+
Better Business Bureau Rating
InsureMytrip made it super easy to browse and purchase trip insurance and they sent email confirmation of my purchase. Days before departure they also sent a "Bon Voyage" email with reminders and links for easy download. I chose the John Hancock Gold plan for my traveling needs. It is administered through Seven Corners. They sent me ID cards and plan info via automated email on the same day that I purchased the coverage. They also provided contact info. I did have to file a claim and it was a fantastic experience. I wish all of my vendor/provider interactions could be like this. I called them just after a failed air departure. I did not have to navigate a lengthy "phone tree" or remain on-hold waiting for assistance. I first spoke with Angela. She was pleasant, helpful with my questions and immediately emailed the correct claim form to me. I don't like to email private information (such as SSN) and faxing was inconvenient so I'm glad that they also have online uploads. Unfortunately, I had trouble with the on-line uploading. It appeared as though my documents uploaded successfully (no red x's), but it turns out that they likely had not (Seven Corners indicated that they had not received them). Seven Corners encouraged me to resubmit them. This time around, I got immediate feedback via email for a successful upload. The trick was to just upload one document at a time and not try to upload a group of documents. It's more tedious, but doing so yields email confirmation ("proof") for each and every document. One week later, they asked for additional information which I was able to email to them (no private data required -- just the certificate number). It was a reasonable ask for an explanation of why I wasn't on the flight. I received a decision regarding the claim within a week via email and received payment days later. They didn't HAVE to alert me via email that a letter was on its way, but it was much appreciated. I will also mention that each interaction included someone's name -- not some generic department. Today, I recommended Seven Corners to family who regularly travel internationally (and have been waiting months for their claim from another company to be processed). Kudos to the John Hancock team at Seven Corners, Angela H. and Deborah C. as well as InsureMyTrip.com !
Cheryl M.
We had to cancel the trip due to a family health emergency. The claim was processed and approved one day after submission. I was quite pleased with the customer service and responsiveness!
Paula S.
We unfortunately missed the first day of our cruise due to our flight being cancelled due to an airport workers strike. The insurance claim processing was straight forward and they were very prompt on processing our claim. I will definately use them for our next trip. You always hope that nothing happens to delay your trip, but having an insurance company that is straightforward to deal with and prompt with a fair resolution gives you a lot of peace of mind when travelling.
Jane S.
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