Travel Insurance Reviews John Hancock Insurance Agency, Inc. Gold
Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.
To learn more, see the John Hancock Insurance Gold product page.
The trip included a
cruise
tour
John Hancock
Gold
There were no hassles in making my claim for reimbursement due to the death of my husband. The only reason I didn't give them a 5 star rating was that it took quite awhile to receive the reimbursement.
Vicki M. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Medicare does not provide overseas medical coverage so getting health insurance thru this website is simple, easy to obtain and reasonably priced.
Andrea S. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
We had a claim for shipboard medical services and I was pleasantly surprised at how well it was handled. From the time I submitted the paper work until the check arrived was about 2 weeks. No questions asked and no requests for further documentation. I had read some rather negative reviews for 7 Corners, the processing agent, but my experience was entirely different.
Ronald W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Gold
I had a few concerns about a couple of things, and the company was very responsive and helped me. I didn't have a claim, but I felt very confident that it would have worked out if I had.
Cary F. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
First of all, reviews from people who did not "have to file a claim" are practically useless, since the claim process and trying to get a claim paid is where the problem arises.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
barrie b. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy and they will require Proof of Loss. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Jul 13,2017
The trip included a
cruise
John Hancock
Gold
Your costs are too high for the services you provide.
Jeanene J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you for your comments. We certainly agree that spending more than 1,000 USD for a policy that you did not need to use may now seem unnecessary and expensive. Premiums are based on the ages of the travelers, cost of trip, and length of trip. Some plans may even vary their rates based on destination. Premiums also vary from company to company and plan to plan. John Hancock offered three levels of coverage, the Bronze, Silver and Gold plans. You decided to purchase the Gold plan which is their premiere program with enriched benefits and primary coverage.
We always appreciate our customers' input. We also invite you to call us for your next trip so that we can help you review the various policies.Jun 30,2017
The trip included a
cruise
tour
John Hancock
Gold
We did not need the plan but we felt comfortable knowing we had it. We were happy with the reminder on what to bring with us if we needed coverage. We were also very happy with the services of Insure My Trip. They make comparative insurance shopping very easy and cost effective.
Carol R. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
I was very, very please w/my policy, coverage and cost! Fortunately, we did not need to file a claim but I was comforted knowing that I had great protection if something had happened.
William H. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Thankfully, we did not have occasion to use the insurance. AND, it makes the trip more comfortable to know that insurance is there if needed. (There was someone on our cruise who had to be helicoptered off the ship to a hospital while we were at sea, and we thought--hope he has insurance....)
Catherine B. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Gave us peace of mind for a reasonable price from a company with a great reputation. Thank goodness we did not have to use it for any medical issues!
Mary Zita B. would
recommend this plan to a friend or relative.