Travel Insurance Reviews AXA Assistance USA Platinum
The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.
To learn more, see the AXA Assistance USA Platinum product page.
AXA Assistance USA
Platinum
I did not have to file a claim but appreciated the peace of mind brought by having the insurance - it was for our son, who was traveling in the Dominical Republic with friends, and it was just reassuring to have the insurance.
Joseph D. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Platinum
I thought the plan was good but when I found out that I paid almost $90 for a 10 day trip and my bag got lost on the way back, I called and they told me that delayed baggage coverage was only for the way there which I obviously didn't know before. The customer service rep for AXA wasn't very friendly about it either. Luckily my bag turned up and I didn't need to make a claim. But I already paid for another policy for AXA for my next trip in October (previously paid for) so I probably won't use that company next year when I travel or I will read the fine print and pay less!
Kara B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Michelle A
Thank you for your review. We are sorry to learn your bags, but are glad to learn they did arrive back to you. We do suggest reviewing the policy certificate, before and after you purchase a policy, to ensure you know what your policy does and does not cover. There are plans available that do offer baggage coverage to and from your destination, but as you know not all do. If you would like assistance with a quote, please feel free to call us a 800-487-4722 and a licensed representative can assist you.Jun 26,2019
AXA Assistance USA
Platinum
New luggage severely damaged by company that delivered my bags from airport to hotel, damaged worse en route home. After submitting proper documents, purchase price of bag covered.
Susan B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Since I had canceled my trip for 2019, and rescheduled it for 2020 I didn’t use the insurance that I had purchased. There was a ton of red tape In order to change the dates from 2019 to the 2020 trip. It would have been easier to get congress to actually do something, than to change the dates on the policy. Basically I ended up wasting the cost of the policy, and will just get another one for the 2020 trip.
William B. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your review. Insurance providers do allow travelers to transfer their policies from one trip to another. By transferring the policy to a future trip it allows customers to not lose the premium paid for the original policy, but it does require certain documentation to be submitted. Upon notice of the transfer request, an email is sent to the customer with the documentation requirements before the request is sent to the provider for processing. Please call us at 800-487-4722 if you need any assistance with making a change to your policy, we would be happy to assist you.Mar 25,2019
AXA Assistance USA
Platinum
Fortunately, I didn't have a claim, so I cannot comment on my satisfaction with the policy.
Leann H. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Had to go back to them on the claim but everything was processed quickly. Would highly recommend insuremytrip.com. Have paid so much more for coverage in the past without the compare took. Will be using this again in the future!
Elizabeth G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AXA Assistance USA
Platinum
Didn't have to use the insurance, thankfully. It was kind of expensive but I felt reassured knowing I had coverage if I needed it.
Patricia D. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
The plan had the coverage I wanted but since I did not submit a claim I do not know if this company is any good
Barbara I. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
This is my 18th purchase of travel insurance from Insuremytrip.com. I've only needed it once... That bill was $279,000.00 covered by my health insurance plan and nearly $14,000 of uncovered expenses paid out within 10 days by my travel insurance.
Thankfully, I didn't need it this time either, but I'd never leave home without it, EVER! And neither should you!
BTW, took the Platinum plan rather than the basic coverage because Medicare does not cover any medical expenses outside of the United States and while Medicare supplement plans sometimes provide a once in a lifetime time $50,000 maximum payment, see my bill above to understand why that's useless!! TRAVEL INSURANCE! Don't leave home without it.
Thankfully, I didn't need it this time either, but I'd never leave home without it, EVER! And neither should you!
BTW, took the Platinum plan rather than the basic coverage because Medicare does not cover any medical expenses outside of the United States and while Medicare supplement plans sometimes provide a once in a lifetime time $50,000 maximum payment, see my bill above to understand why that's useless!! TRAVEL INSURANCE! Don't leave home without it.
Nigel T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
AXA Assistance USA
Platinum
we had to file a claim for baggage delay and baggage damage (loss). after few initial back and forth - and waiting 20 days after sending final documents they requested, we did receive a refund minus refund received from the airline. the reason i put 4 stars is that there is no way to check claim status/details online - you have to call them. Also claim submission is done via email.
I think reviewing insurance plans only matters from those who had to file the claim, this is when insurance plan is truly tested for its "goodness".
I think reviewing insurance plans only matters from those who had to file the claim, this is when insurance plan is truly tested for its "goodness".
Janna G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful