Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
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C&F Travel Insured International
Worldwide Trip Protector Plus
SAVE YOUR MONEY...Due to the Coronavirus, we were told to purchase the extra coverage for Cancel for No Reason. We had to head home early from our trip to Cartagena, Columbia due to different reasons within our group of 8. IE:
-The couple paying for the villa had to leave due to a babysitter issue at home
- I started with a horrible headache, chills, sore throat, ear ache (visited doctor same day I got back and was diagnosed with flu, strep throat and an ear infection)
-airlines that 4 of the people in our group were booked with started cancelling all flts
-we couldn't get a hold of our airline
-owner of the villa we were staying "recommended we leave" as she couldn't guarantee she could keep it staffed
-another member of our group re injured a previous injury/surgery to her hamstring and was immobile.
Thus being said, the insurance is claiming this is all Coronavirus issues and will not honor any of the contract including Trip Interruption.
I ALSO WANT TO POINT OUT THAT WE WE UNABLE TO REACH INSUREOURTRIP BEFORE MAKING THE DECISION TO LEAVE AND FOR 5 DAYS AFTER OUR RETURN
-The couple paying for the villa had to leave due to a babysitter issue at home
- I started with a horrible headache, chills, sore throat, ear ache (visited doctor same day I got back and was diagnosed with flu, strep throat and an ear infection)
-airlines that 4 of the people in our group were booked with started cancelling all flts
-we couldn't get a hold of our airline
-owner of the villa we were staying "recommended we leave" as she couldn't guarantee she could keep it staffed
-another member of our group re injured a previous injury/surgery to her hamstring and was immobile.
Thus being said, the insurance is claiming this is all Coronavirus issues and will not honor any of the contract including Trip Interruption.
I ALSO WANT TO POINT OUT THAT WE WE UNABLE TO REACH INSUREOURTRIP BEFORE MAKING THE DECISION TO LEAVE AND FOR 5 DAYS AFTER OUR RETURN
debra b. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector Lite
We missed our scheduled connection at CDG by 8 minutes. As a result, our flight to NAP was delayed 12 hours. We filed a modest claim along with required supporting documentation for the extra costs (~$150) we incurred due to the long delay and our full claim was paid within thirty days of submission. While the insurance contract contains many limitations and exceptions, and the supporting claim documentation required was not insignificant, we would recommend this travel insurance company based on our positive experience. They are a reputable business.
Scott S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Thank heavens we didn't need the plan, although with the coronavirus pandemic happening during our trip, we were very happy to have the insurance.
Deborah M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
My wife and I were on a land and sea vacation with Princess Cruises. My wife became ill the last 3 days on the Coral Princess. We had to see the doctor at 3:45am. When we returned home I submitted the appropriate paper work required by C&F Travel insurance. Three weeks later I received an email from them stating that they approved our claim and a check would be sent to us in about on week. Glad we purchased the travel insurance. We have purchased travel insurances in the past on many of our trips and never used it. On this trip it paid off!!
We did pay for the option of making this insurance our primary so we did not have to submit multiple paperwork. One negative comment is that when submitting documents via email to C&F you can only send a maximum of a 12mb file which was not stated in there forms. I had to submit 2 different files.
I would recommend C&F Travel Insured International Worldwide Trip Protector. In my case, they came through!
L&B
We did pay for the option of making this insurance our primary so we did not have to submit multiple paperwork. One negative comment is that when submitting documents via email to C&F you can only send a maximum of a 12mb file which was not stated in there forms. I had to submit 2 different files.
I would recommend C&F Travel Insured International Worldwide Trip Protector. In my case, they came through!
L&B
Leon S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
We had no issues on the trip so we did not file a claim, so I can't really speak to the quality of the plan or the customer service. I will say that we had good communication from the company through the process and with the mobile app felt like if there was a problem we could make contact easily.
Jeremy F. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Plus
We didn't have to use the plan so I only have experience with my interactions during ordering the plan. Everyone was professional and willing to help during the process. Thankfully, we didn't need to use the insurance so I can't address that area.
Dennis G. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Thank you for providing affordable coverage for vacations.
Jessica C. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
With the recent COVID-19 epidemic, I called to see if my policy would cover me if I became ill while traveling with this virus. I was on hold for over an hour and the phone system requested my name and said they would call me back. That was several days ago and I have not received a call to answer my question. I understand that these are extraordinary times, but this is a fail and makes me question the trustworthiness of this company.
Charlotte W. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
It was reassuring to have insurance especially at the time of COVID 19.
Panchali D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector Lite
Didn't have to use the product this time but based on a previous trip cancellation where I had to invoke my trip insurance I was glad I had a policy "just in case".
Bruce B. would
recommend this plan to a friend or relative.
We are sorry to hear you had trouble getting in touch with us and that your trip was interrupted. Our call volume in March topped out around 200%. We would also like to advise that when on a trip needing assistance, you will want to call the provider's 24 hour assistance line. As brokers we will not be able to assist you in this situation.
Please see the response from C&F Travel Insured regarding your review:
"Thank you for your feedback. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. We appreciate your patience."