Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
We were not able to review the plan within the free 10-day window and would have cancelled policy if we did. The exclusion clause included "pandemic" which we are still experiencing. We were lucky that there were no trip cancellations, interruptions, or delays due to restrictions or COVID surge. Other travel insurance company have a much better cancellation policy.
Yvet K. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The plan absolutely gave full coverage, the price was a fair price because it was great coverage, luckily we did not need to use it but we were glad we had it, wouldn’t travel without it. Definitely like this company
Rosemary D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I just thought it was a little pricy otherwise did meet my expectation.
Corretia W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Fortunately we didn’t have to make a claim but setting up our policy and communication with the company will was very easy.
Nell-Anne W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We bought this plan mainly because they offer emergency and travel assistance. We had problems with our air carrier on the way back. I called the services, explained the problem and got assurances that they would call/email us back to provide help. We have never heard from them again. Years ago, we had been in the same situation and experienced great help from another insurance company. NOT this time. Will never use them again.
Larisa B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Sally
Thank you for your Review. The following is a response from Generali.
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. We were able to locate your plan, but unfortunately, there are no records of a call or email coming in to our offices. Please reach out to us at (800) 541-3522 or via email at [email protected] as we'd like to be able to review your situation with you. We hope to hear from you soon."Jan 18,2022
The trip included a
cruise
Generali Global Assistance
Preferred
Like any insurance I'm glad we didn't have to use it. It gives you peace of mind It's rhere.
Alan G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I am happy to say I had no need to file a claim, but I have used Insure My Trip and Generali policies often and have been very pleased with the experience. Will surely continue to use their services in the future.
MARILYN H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Pleased at how reasonable the cost was to feel at ease while on recent cruise.
Helen P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Due to a flat tire - I was late for scheduled diving trip in Florida, it should be covered under travel delay. I had all documentation. Generali refused to cover losses. I will never buy insurance from them again. You think you are covered, in reality you are not.
Gustaw W. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the response from Generali.
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please contact (800) 348-9505 or [email protected]."Jan 11,2022
The trip included a
cruise
Generali Global Assistance
Preferred
The trip was canceled by Viking because because they could not come ashore in Hawaii due to Covid. I filed a claim with Generali and they said I would be credited the $600+ on my credit card but I have never received it. Called them and they have not responded. Poor customer service and I will use a different company for my next trip.
Juanita A. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Megan B.
Dear Valued Customer,
We thank you for your feedback. Please see the response provided by Generali below:
"We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. Our records indicate that a policy exception was approved and processed on 12/31/21. It can take up to 2 billing cycles for a credit to show up on your credit card statement. Should you have any additional questions, please contact (800) 348-9505 or [email protected] for further assistance. "Jan 13,2022
Thank you for your feedback. We hope you enjoyed your vacation.
Many of the travel insurance providers are covering Covid-19 as any other unforeseen illness, if you are to contract the virus and the plan's definition of Sickness is met. Coverages can include trip cancellation, if it occurs during your trip, as well as trip interruption, trip delay, medical and medical evacuation if it is contracted while on the trip.
However, any sort of travel bans, government shutdowns, or fear of traveling due to Covid-19 would require the "Cancel For Any Reason" protection.
If you have any additional questions or concerns, please do not hesitate to contact our team of licensed representatives at 800-487-4722 or by email at [email protected].