Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
tour
Generali Global Assistance
Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].May 22,2023
The trip included a
cruise
Generali Global Assistance
Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Good coverage
Actually had to use it - needed antibiotic on my trip.
Saved receipts - got a full refund on the same day as submitted.
The claims process is onerous - needed to upload doctor's info and notes, etc. as well as proof of age (unexpected...)
If you have online access to your records - this is not an issue - else you will be chasing data...
Actually had to use it - needed antibiotic on my trip.
Saved receipts - got a full refund on the same day as submitted.
The claims process is onerous - needed to upload doctor's info and notes, etc. as well as proof of age (unexpected...)
If you have online access to your records - this is not an issue - else you will be chasing data...
Barbara C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Although no claim was necessary, I feel the coverage was a great value, especially compared to the offerings provided by my travel provider.
ALLEN G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
A peace of mind having the insurance as a fallback, if something had come up.!
Philip S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Having this insurance coverage for our recent trip gave me peace of mind. Thankfully, I didn't need to file any claim.
Rosalind S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately we did not have to use the plan. I would certainly do it again.
Charles R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I have purchased this plan for a few cruises. I have never had to use it, but for the coverage provided, the price is fair.
Frank A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I was very pleased with how quickly they took care of our claim. I was also happy that when we were delayed 9 1/2 hours that they paid for our lunches even though we had paid cash and didn't have receipts. It was a very reasonable price that we paid for our lunch so it was good that they covered it. Very happy with the expedited claim.
Gail B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful