Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
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The trip included a
tour
Global Alert!
Preferred
Global Alert is administered by Trip Mate, Inc. which is underwritten by American Modern Home Insurance Company.
We had to cancel our trip due to an injury. Fortunately, we had purchased trip cancelation insurance and had all the medical documentation required to file a claim. However, dealing with Trip Mate was a very frustrating experience. It was hard to contact them, and the claim forms - only available on line- were confusing and could not be completed on line.
We submitted all required paper work by mail, which Trip Mate received on February 9, 2017. After numerous phone calls, being put on hold for almost 20 minutes on several occasions only to be told to leave a call back number (which was not always returned), and two letters, we finally got a check on April 14, 2017. Yes, in the end, Trip Mate/ American Modern Home Insurance Company did cover the expenses incurred when we had to cancel our trip ,which we appreciated. However, it is doubtful that we would have ever purchased this insurance from Insure My Trip if we knew that we would not be dealing directly with an insurance company-Global Alert!- but instead an on-line company like Trip Mate, Inc.
We had to cancel our trip due to an injury. Fortunately, we had purchased trip cancelation insurance and had all the medical documentation required to file a claim. However, dealing with Trip Mate was a very frustrating experience. It was hard to contact them, and the claim forms - only available on line- were confusing and could not be completed on line.
We submitted all required paper work by mail, which Trip Mate received on February 9, 2017. After numerous phone calls, being put on hold for almost 20 minutes on several occasions only to be told to leave a call back number (which was not always returned), and two letters, we finally got a check on April 14, 2017. Yes, in the end, Trip Mate/ American Modern Home Insurance Company did cover the expenses incurred when we had to cancel our trip ,which we appreciated. However, it is doubtful that we would have ever purchased this insurance from Insure My Trip if we knew that we would not be dealing directly with an insurance company-Global Alert!- but instead an on-line company like Trip Mate, Inc.
Leo C. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
Global Alert!
Preferred
So glad you exist to offer comfort!
Jon H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
had no problems, had no worries at all because of my coverage
James G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Have purchased insurance several years, but have never had medical issue for any claim, so difficult to determine if worthwhile, but always medical risks when travelling.
Mark J. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
It's hard for me to rate this plan 'cause Thankfully! I didn't need to use it. I will say that it did give me some peace of mind knowing we had coverage if anything did happen.
Loretta C. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
It gave peace of mind for those unexpected occurances that can devestate a trip out of the country.
Mary Jo Z. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
easy process and reasonably priced.
Gerald C. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Since I am an older traveler I am most concerned with medical options while on international trips. Trip delay and things like that are not as important to me so I make sure to get a good policy with as much medical coverage as possible. There is always a good plan that covers my needs for where I'm going.
Janneke B. would
recommend this plan to a friend or relative.
Global Alert!
Preferred Plus
Didn't need to use the plan, but it was reassuring to know I had it if needed.
Kevin G. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Read the fine print- my lost iphone was not covered. When they say that accomodations are covered for travel delay, it only means $100. I got the last available room at Dallas Fort Worth Airport- admittedly it was the Hyatt- they only covered $100 of the $338 cost. So no food, no other related expenses. I didn't even try to claim baggage delay expenses because it was all so tiresome.
The website is not very easy to follow for claims. They kept snail mailing me the forms I had filled out incorrectly, but never let me know what needed to be changed.Then they sent everything back by snail mail for signatures. What is the point of filing on line, if everything still has to go by mail? The weather delay occurred in January, and I am only closing the claim today in March. I will not use Tripmate again.I've had better experience with other travel insurance such as Allianz.
The website is not very easy to follow for claims. They kept snail mailing me the forms I had filled out incorrectly, but never let me know what needed to be changed.Then they sent everything back by snail mail for signatures. What is the point of filing on line, if everything still has to go by mail? The weather delay occurred in January, and I am only closing the claim today in March. I will not use Tripmate again.I've had better experience with other travel insurance such as Allianz.
Kathleen G. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.