Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
Patriot International Lite
Took 6 months and multiple call attempts after filing a claim to finally get a denial for an emergency root canal for sudden nerve pain despite the policy saying dental is covered for “Unexpected pain or Treatment due to an Accident”. I even emailed to pre-certify and they responded that dental didn’t need pre-authorization. Regardless of the decision this was absolutely terrible service - 6 months without any response! Stay away from IMG.
Cathy Z. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
International Medical Group
Patriot International Visa
I highly recommend searching for other health plans with other companies. The average rating on this webpage is artificially inflated by people who rate this company highly who only bought the policy and never used it.
I have been told by customer representatives it takes 30 business days for a claim to even begin to be processed. Given that you have to pay upfront and get reimbursed later, this can be problematic if services cost quite a bit of money. Furthermore, I have a claim that I filed over 3 months ago that has yet to be processed. I was told this claim would be "escalated and prioritized" twice and to check in after 15 business days. After waiting those 15 business days, it was revealed that the person I originally spoke with forgot to actually prioritize the claim.
This company has recently been the victim of a cyberattack and they are claiming that as a reason for the delays in claims for good measures. However, now is not a good time to buy a policy as time will only tell how long they will use this hack and CoVid-19 as an excuse for horrible customer service. In my opinion, the lack of cybersecurity measures given by this company not only delays their capacity to provide quality service, but also puts customer's personal information including banking details for reimbursement at risk for hackers.
If you read the fine print of most of their plans, you will see that many things such as pre-existing conditions, mental health coverage, and many other illnesses and conditions are not covered in this plan. This plan gives its policyholders a false sense of security.
I would steer clear from this company. I have experienced nothing but utter incompetence since opening my policy with them and actually using it by filing claims.
I have been told by customer representatives it takes 30 business days for a claim to even begin to be processed. Given that you have to pay upfront and get reimbursed later, this can be problematic if services cost quite a bit of money. Furthermore, I have a claim that I filed over 3 months ago that has yet to be processed. I was told this claim would be "escalated and prioritized" twice and to check in after 15 business days. After waiting those 15 business days, it was revealed that the person I originally spoke with forgot to actually prioritize the claim.
This company has recently been the victim of a cyberattack and they are claiming that as a reason for the delays in claims for good measures. However, now is not a good time to buy a policy as time will only tell how long they will use this hack and CoVid-19 as an excuse for horrible customer service. In my opinion, the lack of cybersecurity measures given by this company not only delays their capacity to provide quality service, but also puts customer's personal information including banking details for reimbursement at risk for hackers.
If you read the fine print of most of their plans, you will see that many things such as pre-existing conditions, mental health coverage, and many other illnesses and conditions are not covered in this plan. This plan gives its policyholders a false sense of security.
I would steer clear from this company. I have experienced nothing but utter incompetence since opening my policy with them and actually using it by filing claims.
Jesse S. would not
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
International Medical Group
iTravelInsured SE
The website was down for weeks and phone calls were not answered. When I did reach them, I was promised an email with a link to file a claim. They could not send the form to file by email or USPS. I never received an email. Very poor service and disastrous that they had no backup plan for an IT failure of this magnitude.
Deborah M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Erin
We appreciate you providing feedback. We are sorry to hear your experience with IMG did not meet your expectations. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.May 01,2020
The trip included a
cruise
International Medical Group
iTravelInsured SE
A change in the cruise itinerary dis embarkation city was caused by the Covid-19 situation, yet the insurance company totally disregarded this as a legitimate reason for the claim. They only covered the additional costs (most of it had been reimbursed by the cruise line) in the change of airfare. No additional expenses that were incurred because of the change in flight to return home were covered. They claimed that I could not file as flight delay (it was a totally different flight from a totally different city) since I arrived home less than 12 hours from the original flight time (it was 11 hours).
Marcia O. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
The plan was easy to purchase. Though we did not file a claim, I feel that the cost paid for this plan was very reasonable and it provided good coverage (if we had needed to file a claim).
Barbara C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Had medical issue so had to cancel trip. Filed on January 7th. Received payment on march 17th in correct amount.
PETER B. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Not Satisfied!!! I am thankful I did not need to file a claim because I was unable to contact the company about a question prior to my trip. It says a lot if a company limits your ability to contact them. I will know in the future to contact customer service prior to purchasing insurance.
Tammi W. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
International Medical Group
iTravelInsured LX
Travel insurance is essential and we always purchase immediately after making a payment on our trip. But please fully understand what you are buying and what coverage is important to your needs
Ava S. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
thank goodness all went well so i didn't need to file a claim. price was very reasonable for the services described.
marjorie g. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Visa
As I didn't experience any need to make a claim, I can't speak to that part of the service, but it was easy and reasonable to get the coverage I needed to comply with my visa requirements.
Alicia S. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Please see the response from IMG iTravelInsured:
"Cathy, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "