Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze
The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.
To learn more, see the John Hancock Insurance Bronze product page.
The trip included a
tour
John Hancock
Bronze
In November of 2019, I purchased an entire plan to protect and safeguard my investment and safety; Interruption, Cancellation and Cancel For Any Reason. While in Iceland during March 2020, Covid 19 interrupted our once in a lifetime vacation. Our flight was cancelled, we had to purchase more tickets and we were required to fly into a designated quarantine airport and then ordered by the CDC and DHS to quarantine at home, which we did. The CDC website states a quarantine will take place at home. The DHS (Department of Homeland Security) website states that all US passenger returning from Iceland will be quarantined. The John Hancock policy (managed by Seven Corners in Indiana) states in section (n) states: “If You and/or Your Traveling Companion are hijacked, “quarantined”, required to serve on a jury, subpoenaed, required to appear as a witness in a legal action, provided You or Your Traveling Companion are not a party to the legal action or appearing as a law enforcement officer; the victim of felonious assault; having Your principal place of residence made inaccessible and uninhabitable by a Natural Disaster; or burglary or vandalism of Your principal place of residence “within 10 days of departure”, they would pay for a Trip Interruption claim. The policy only says to be quarantined and we were quarantined within 10 days of our departure. For some reason, Seven Corners Claims Adjusters have turned a blind eye and denied my claim twice. They manufactured phrases to persuade me to accept the denial. I recently made a 3rd appeal and filed a Civil Remedy complaint against the company for Bad Faith and deliberately delaying my claims for over 3 months. If I can travel again, I will never purchase a policy from John Hancock again. John Hancock/Seven Corners should be ashamed of how they treat customers the way that they have during this unprecedented Pandemic. Please keep in mind that insurance companies like John Hancock know that most people will give up on a denial, that’s why they’re multibillion-dollar companies. If you have the time, do not give up and fight for what’s just.
Glenn B. would not
recommend this plan to a friend or relative.
9 of
10 people found this review helpful
John Hancock
Bronze
We were unable to travel due to the corona virus in Italy. Your plan would not pay anything per your agent and I purchased trip insurance for nothing.
Stephen S. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
John Hancock
Bronze
Didn't need to use the plan, but it's good to have just in case!
Harry V. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
John Hancock
Bronze
Although we didn't need the plan, we were comforted that we were covered. The price was excellent and so much lower than the plan the travel agency suggested.
James B. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
I needed work on my right knee which took me off the list for the Caribbean tour. I provided the required medical documentation and got my airline money back within a few weeks, no arguments, no hassle. So often I pass on travel insurance. No more. John Hancock through its subsidiary Seven Corners Travel paid off 100%, no hassle. I was very pleased!!
Leslie S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
John Hancock
Bronze
(Amended Review) My claim for trip interruption was initially denied for spurious reasons. Although my claim was based on a specifically covered reason (road blockages), it was denied. The reason for denial was based on an exclusion for "war," even though the blocked roads were due to a peaceful protest in a country with neither civil war nor foreign invasion. Even on appeal the claim was initially denied. However, a second review by the company acknowledged that indeed my claim was valid and I was reimbursed the expenses I submitted.
Michael M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
That is excellent news! Thank you for letting us know.Feb 25,2020
John Hancock
Bronze
I was very pleased with the coverage
Thomas C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Outstanding customer service.
M VIVECA M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
I made a mistake on my travel dates, which I did not realize until close to leaving. Both InsureMyTrip and John Hancock Insurance Agency were very helpful in rectifying this mistake. Fortunately, I did not need to file a claim.
Sandra R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
It was only one week before my cruise commenced when I had to cancel due to ill health.
Within weeks of submitting my claim I received the full amount due - no complications.
Impressed !!
Within weeks of submitting my claim I received the full amount due - no complications.
Impressed !!
Frank S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful