Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
The trip included a
cruise
TripAssure
Advantage Asset
The coverage gave me a great peace of mind. Our cruise had to stop once for the coast guard to do a emergency evacuation for a passenger. We also had to make one unexpected dock to a port to due a emergency evacuation for a passenger. So that when I realize how important trip insurance is. Although I did not need to file a claim. It was nice knowing I was covered if needed.
Ferris J. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
Didn't need it! But like any insurance, it is for the unexpected.
Gwendolyn R. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset
This policy met our needs at a reasonable cost.
Phyllis W. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
Fortunately, I didn't have to file a claim, so my exposure to the plan was very limited. The price seemed reasonable.
Brent R. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
I felt safer and better prepared having travel insurance. You never know what might come up. I really liked the email you sent right before our trip; that felt personal.
Robert K. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Bridge
I am elated that I didn't need to use it. I will really get a sense of how good the plan is should something happen, and I have to make a claim. I will continue to use your company when I travel. And I will recommend it my friends with the understanding I have not needed to make a claim.
Carol D. would not
recommend this plan to a friend or relative.
TripAssure
Advantage Asset Plus
Claim process was very slow and I had to initiate every step. They also chose to send updates through the mail - some of which I did not receive.
Dana B. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Zac
Thank you for your feedback on the policy. In the future, if you experience delays early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in expediting claims.May 16,2014
The trip included a
cruise
TripAssure
Advantage Asset
The best thing was the peace of mind that if an unforeseen emergency happened we had coverage. At our age (60's) anything is possible.
Karen T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TripAssure
Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.May 16,2014
TripAssure
Advantage Bridge
Luckily I didn't have to use the policy, but it had great coverage for medical outside the US.
Jonathan S. would
recommend this plan to a friend or relative.