We understand that your plans can change. To help better serve you, please use the resources on this page before contacting our Customer Care team. The more information we have about your request in advance, the better we can assist you.
If you need help with a claim, please scroll down or use our Claims Assistance page. Please remember that claims are handled directly with your provider, so if you have not yet been in contact with them, please contact them first using the information provided on your policy.
Use this form if you need to cancel your existing policy.
Please remember most travel insurance policies offer refunds only during the Review Period. Please check your policy to see how this may apply.
Use this form if you need to change your existing policy.
Examples of common change requests include:
Claims are placed directly with your provider. However, if you are having trouble placing a claim or are having problems with an existing claim, we may be able to assist.
Use the link above and select your provider from the dropdown list. Use the contact information provided to contact them directly.
If you have already placed a claim and are having trouble, please contact our Anytime Advocates team.
Couldn't find the answer to your question? No problem - please contact our Customer Care team directly. We will be happy to assist you.