Call us

Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

InsureMyTrip Hits 65,000 Travel Insurance Reviews

Logo for Schema Don't Remove

Customers who have visited Japan rated our travel insurance plans
4.55 out of 5
847
ratings and reviews
97%
recommended
Sort by
Cruise
Filed claim
Generali Global Assistance Standard
Our trip was cancelled. We were very upset that the plan didn’t consider an exception request to cancel this insurance due to corona virus outbreak. We sent that request explaining our age and a travel ban from our job. Also sent a proof of trip cancellation that we no longer needed this insurance.
We seriously consider not to use this insurance for our future trips.

Leonid and Irina Raksin.
Leonid R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    Thank you for providing your feedback. Generali has offered the following response:

    "We're sorry the coverage didn't meet your expectation. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages. We also want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details."
    May 11,2020
The trip included a
tour
AIG Travel Travel Guard Preferred
I am quired about the possibility of some thing being covered by the plan. I waited 75 minutes on hold the first day before I gave up and finally got to speak to a human after more than 100 minutes the next day. You should be ashamed with yourself to provide such a piss poor level of customer service
Paul B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Erin
    Photo
    We appreciate you providing your feedback. AIG Travel has offered the following response:

    "With the impact Covid-19 had on the entire travel industry, we had unprecedented call volume and truly apologize for the long hold you experienced."

    Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you if you have any additional concerns.
    May 01,2020
John Hancock Gold
I liked this plan to cover 3 hours flight delay, but in my case I wanted insurance to cover meals when flight schedule changed. My flight changed earlier than original time , so that I missed a hotel breakfast and needed to purchase it out of my pocket. Both Air line and insurance did not cover this portion even this is not my fault.
Yukinori Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
HTH Worldwide TravelGap Voyager
I visited a doctor in Japan and got medication. The entire cost of the visit was less than my premium. I filled out the claim form with all the requested information, which includes a form (in the same PDF) for authorizing communication via email (note: their only communication options are email and postal mail). Their initial response came 8 days later and was to send proof I was in Japan (and would be leaving) and that I did not fill out the electronic communication waiver (what?). I replied the same day with the waiver attached and flight details.

After that I didn't hear anything from them, not even a confirmation, until I asked about it 1 month from my initial claim. 5 days later I received in postal mail an EOB that said my claim was denied for lack of documentation. Then that same day or 1 days later, I received an email saying my claim was paid by check. I received the paper check 1 week later.

Overall, I think the communication and claim process was subpar. The claim form was a non-fillable PDF that I annotated over so I didn't have to print it out and scan it. The process seems like it's designed to be difficult to use.

They don't give you any guidance on how to handle foreign languages or currencies so I had to just submit and hope they did translation/conversions (seemed to work).

The fact that they ignored their own waiver form to send me an identical waiver form and fill out again was very annoying, and the lack of communication overall really didn't sit well with me.

I can't imagine what it would have been like trying to communicate with them if I'd had anything complicated happen.
Brian S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback. Even though your claim may be less than your policy premium, insurance providers still require specific documents to pay your claim. We are pleased to hear that your claim was quickly settled.
    Dec 31,2019
    • BrianS
      Photo
      Yes, I'm aware of the document requirement. I sent all the documents requested with the initial claim except for the airline confirmation (because it there was no indication that was needed beforehand, another example of the poor guidance on submitting a claim).

      Please note that the main point of my review was slow and unclear communication. The claim was not "quickly" settled, it was settled slowly and with conflicting information, and a > 1 month period of time with no response from the company.
      Dec 31,2019
International Medical Group iTravelInsured LX
Happily didn't have to use the coverage, and was made secure by having it there....
Sig S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
Berkshire Hathaway Travel Protection ExactCare
I selected this plan mainly because for the additional medical option it offered. The price was reasonable and luckily I had no reason to make a claim as my trip went smoothly.
JOYCE L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Brittany G
    Berkshire Hathaway Travel Protection
    Photo
    Thank you for your feedback, we appreciate it!
    Dec 06,2019
International Medical Group iTravelInsured SE
We lost expensive train tickets. I called the company and was told how to file a claim and the agent told me we were covered up to $150/ per ticket. We had to repurchase the tickets for our return trip on the train.
We filed all the appropriate paperwork but the claim was denied as lost tickets aren't covered. I wish we had been told this when I called. Very disappointing to find this out after going through the process of completing paperwork.
Florence P. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    We apologize for the confusion. Unfortunately there is no reimbursement for lost tickets as you were told by the iTravelInsured claims department. Travel providers do not like to deny a claim before reviewing all the details. Although this takes time, it is also for your protection and ensures that your claim would not be unfairly declined without first reviewing the details.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Nov 26,2019
The trip included a
tour
Generali Global Assistance Standard
Plan is OK, but it is outrageously expensive.
Marie K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.html
    Dec 03,2019
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Happily, no need to use the coverage. Would use it again.
Merna V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
Coverage was good, but too pricey
Stephen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Carol
    Photo
    Thank you for your feedback.

    Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    Nov 19,2019
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.66)
  4. Nationwide
    (4.63)
  5. Berkshire Hathaway Travel Protection
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.51)
  2. Travelex
    (4.51)
  3. IMT Services
    (4.47)
  4. John Hancock Insurance Agency, Inc.
    (4.46)
  5. GeoBlue
    (4.46)