Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The cruise line took bankruptcy and your company did NOTHING for us. Apparently the information was in the fine print. What a joke. We will tell everyone we know that your company should not be used by anyone. We did not get to take the trip...obviously, and you have our money. I'm sure this review will not be published.
Ellen R. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Essential
This is an awful plan. I had to pay thousands upfront for hospitalization. That took away funds needed for the remainder of my trip. That was the whole purpose of obtaining insurance.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
Kimberly S. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Angie
We are very sorry to hear about your hospitalization while on your trip. We hope that you have fully recovered! In general, travel insurance is reimbursement based. The Insured files a claim for losses related to a covered trip, and all claims are fully adjudicated based on the coverage purchased and supporting documentation. We cannot preapprove or deny a claim. There are limited circumstances in which advance payment may be provided, such as to a hospital or provider if it’s required prior to admission. These details are outlined within your Policy of Insurance document.
It’s also important to note that while many Travel Guard products have “primary” medical, the Essential Plan is our more economical option and medical is “secondary”. This means the Insured would file through any other primary provider first, before filing a claim for the excess under their Essential policy. The Essential plan offers an optional upgrade called the Medical Bundle to make the medical benefit “primary” instead of “secondary”, but this upgrade needs to be elected and purchased prior to the trip departure date. As noted, we have many plans that include primary medical automatically without needing to purchase an upgrade for it. Our Preferred plan for example, is the next step up from the Essential plan, and it includes primary medical. Please refer to the description of the Travel Medical Expense benefit within your Policy of Insurance for more information, or call us to learn more. That being said, we are also sorry to hear you experienced challenges while trying to contact us during your trip. You indicated you did not wish to be contacted in regards to your review, but please let us know which phone number you were calling, so we can fully investigate and rectify the issue if need be. The International, Domestic, and 24/7 Emergency numbers listed on the Policy of Insurance document all appear to be in working-order. These numbers are as follows:
USA : 1.800.826.1300 | International : 1.715.345.0505 | 24-Hour Emergency Travel Assistance : 1.800.826.8597
Always make sure to use appropriate country and city codes when calling.
Thank you for sharing your concerns, and we are very sorry to hear you were unsatisfied with the experience. We strive to exceed expectations, and do not take concerns lightly. If you would like the Claims Adjuster to contact you about your claim, please notify us or IMT to arrange a call.Jun 07,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Easy to get
Linda N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback! It's wonderful to hear we were able to meet your expectations.May 22,2024
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
I sent in all required forms and received a letter back wanting information I didn't understand. They wanted proof I paid for the services, but on a cruise ship all payments are put on my credit card they have on file. I havent' received the Am Ex bill as yet. So I give up and lose my money. Will never use you or you or your affiliates, A waste of money and of course they make it difficult so you give up. I am a long time user of your company (check my name) So I lost a few hundred dollars and you all lost a customer. Thank you for your time.
Jennifer T. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Fortunately, I did not have the need to file a claim during my travels. However, the process of purchasing the policy was easy, and I was able to obtain the coverage I needed for my trip. The price was reasonable and the agent that helped me was responsive to my questions. I would consider using the John Hancock policy again in the future.
Elizabeth S. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
We never cruise without a policy from Insuremytrip.com! The peace of mind from having the protections we selected make the trips enjoyable.
Joseph L. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Thankfully, we didn’t need the insurance, but we did get peace of mind from having it
Donna M. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
tour
GeoBlue
Voyager Essential
Thank goodness I never had any issues that would require me to initiate the use of my policy during my three week vacation in Europe. But knowing it was there, ready to go should a situation require it, gave me and my spouse great peace of mind and confidence to enjoy our trip without worrying. I would definitely use “insuremytrip.com again!
FIVE STARS ⭐️ ⭐️⭐️⭐️⭐️!
FIVE STARS ⭐️ ⭐️⭐️⭐️⭐️!
Rachel R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Loved this company! Highly recommended!
Regina N. would
recommend this plan to a friend or relative.
2 of
7 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Didn't need the coverage. Policy provided piece of mind.
Ronald M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Thank you for your feedback.
The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Ellen. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage."