Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

Image of Jim Grace Reviewing hitting 60,000 Reviews

Customers who have visited Australia rated our travel insurance plans
4.52 out of 5
910
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Gold
I have always bought trip insurance and wondered about the value. Unfortunately, this trip we did need assistance and had to file a claim. My wife fell down the stairs on the third day of our 15 day cruise from Sydney to Singapore. She fractured her pelvis in four places and suffered internal bleeding. The ship's team handled the emergency well until we anchored at Airlie Beach. The local EMTs called a helicopter for a forty minute flight from the ship to a hospital in Mackay, Australia. At admission, the hospital made it clear that I personally would be responsible for payment. But by the third day, Seven Corners Assist had contacted the hospital financial office arranging for a guarantee of payment for what turned out to be almost three weeks in the hospital including a surgery. Seven Corners Assist arranged for flights back to North Carolina in lie-flat seating for my wife, even sending an escort to accompany us. A former EMT, he was very well versed medically, and very experienced in handling the challenges encountered in our 30 hour return trip. I was able to tend to my wife while he handled the aggravations of the airports and airline.

Insurance promptly paid the direct hospital billing and return travel to enable us to leave the hospital. Personal expenses and trip interruption reimbursements were a challenge, with misplaced claims paperwork requiring several follow-up calls. It dragged four months, but after electronically resubmitting receipts, we received full refund of all our expenses. We certainly appreciated the assistance we received while in the throes of our emergency given the14 hour time difference, and during our trip home; and for the final settlement of our claim. I recommend this policy for the emergency support received and final settlement.
Roger R. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
We've never filed a claim before.This was a trip of a lifetime for the family and our 30th anniversary. Two weeks in Australia-part with adventures by Disney and part on our own. We had lots of tough stuff like skydiving on the beach planned and wanted (needed) special coverage, just in case.

We made a mistake-we listened to the travel agent and booked the domestic portion of the trip on American Airlines. Two days of our trip we were trapped in Dallas Texas instead of playing in Sydney Australia. We missed the sydney symphony in the Sydney opera house-surfing at Manley beach-and a full day of the organized tour.

We called the emergency claim number while trapped in Dallas airport and insure my trip was the only nice voice we heard for two days.

We filed the claim upon return and they were terrific. Didn't need the special coverage (glad we had it for skydiving) but for the ordinary issues we did need the coverage and they were the best.

We can never get the wasted time and missed activities back, but the cost was recovered and expenses were too. Quickly, easily, and fairly.

Now if only John Hancock ran American Airlines.....
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
This was the second time I used this plan and I was happy with what was offered for the reasonable cost. Thank you.
Margaret H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Bought a good plan for cancellation for any reason with one of the more reasonable prices (sort of), did not have to use it. Found their Emailed package and instructions very clear and easy to use.
Leigh H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination, even when you don't have to use it.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
AXA Assistance USA Gold
Maybe would recommend AXA. We had a huge claim with them almost two years ago and it isn't completely resolved yet and is being turned over to Collections in Australia.
We call and call and write emails and the hospital there has tried as well. AXA doesn't answer anyone...only ever has more forms and questions. This time no claims. Last time a nightmare.
Gordon S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase and claims experience. Feel free to call us so we may assist you in understanding the details around your claim and communication we have had with this hospital.
    Oct 02,2017
The trip included a
tour
InsureAssist TravCan Premier
We purchased a Gold Plan for an expensive trip to Antarctica and Patagonia.
Unfortunately, the ship suffered major engine failure and our voyage scheduled
a few weeks later was cancelled. Our plans to tour Patagonia were also cancelled.
We contacted the Insurance company who provided a complete set of claim forms.
We worked to reschedule aspects of our trip and obtain credits where possible.
Despite our efforts we were faced with a significant loss. However, we are pleased
to report that the Insurance Company responded in a timely manner and provided a
check to cover our loss. That's right....no request for additional information. No hassles.
No delays. They behaved exactly as we wished and they will continue to be our Insurance
Company for all future trips. Well done!.
Joseph R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Generali Global Assistance Standard
One never knows how good an insurance plan is until he has to use it. Luckily, once again I have not had to use the plan I purchased. My trip and stay in Australia was all that I'd hoped it would be and more. Thanks your for the service that you provide.
David W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
I missed my connecting flight due to a trip delay from another flight in. I ended up having to stay in another city for two nights and then buy another one way ticket to my final destination. At first when I spoke with the representive at this company they had said it shouldn't be a problem resolving this claim. I sent in all the necessary paperwork on the eligible claim and was eventually reimbursed on the entire loss after having to make many phone calls and jump through multiple hoops with AXA. It's a good plan, but be prepared to not get reimbursed for your entire claim unless you jump through multiple hoops and spend several hours calling on the phone with them.
Jarrett K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 10,2017
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.
    Aug 11,2017
HTH Worldwide Trip Protector Preferred
Fortunately, we did not have to seek covered services during our trip, though both my husband and I did each take a fall! However, it gave me great peace of mind to know that we could go directly to a provider that was in the network in the places we visited, rather than having to go through a claims process. For that reason, I will insure my future trips with HTH Worldwide.
Ann G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I submitted a claim for dental coverage for a dental problem which arose late on my cruise. Although no dentist was available to me, my claim was denied because dental treatment was not obtained during the voyage. In my opinion, the insurer rigidly adhered to the written policy without consideration of the claim circumstances. No compromise was made. I expect that inflexible and uncompromising approach typifies their claims review process so I cannot recommend this travel insurance company.
GRANT C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Deborah
    Generali Global Assistance
    Photo
    We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. While the Medical and Dental coverage included in the plan you purchased can typically provide coverage for medical treatments received within one year from the time you become unexpectedly sick or injured during your trip, the plan can only provide coverage for emergency dental treatments that are incurred during your trip. If you have any further questions regarding the claims process please reach out to us at the number or email provided above.
    Aug 02,2017
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