Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
Although it took 7 months, I finally received my trip interruption insurance claim from C&F. Since I purchased the policy through Insure My Trip, I reached out to them, 3 months in, to try to push C&F to respond to my claim. Insure My Trip was very helpful in clarifying the hold up and with further help from my travel agency, Pavlus, I was finally able to get the compensation I was due.
WENDI L. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Summary: Avoid. IMG refuses to cover what their policy says is covered.
Detail: I purchased IMG travel insurance for our March trip to New Zealand. The New Zealand government imposed a 2-week mandatory quarantine for all travelers coming in due to COVID-19 four days before our trip, so instead of touring the country in a camper we’d have to book brick and mortar accommodation (additional costs) and stay there for 2 weeks. We canceled the trip as a direct result of the New Zealand government imposed quarantine. We lost money on our camper rental (the rental company refunded only 25% of the costs), and local airline travel within New Zealand. Point 3 of the IMG policy Trip Cancellation section we purchased states the policy covers “Insured or Traveling Companion being hijacked, quarantined”.
I called IMG’s customer service. They told me there was no point in submitting a claim as it will be rejected, because my quarantine was caused by the COVID-19 pandemic. Their policy mentions no quarantine exclusion due to a pandemic or any other reason. If IMG want to exclude quarantine due to specific reasons – e.g. a pandemic – their policy description should state so. It doesn’t, yet IMG acts as if it did.
I’d give zero stars if I could.
Detail: I purchased IMG travel insurance for our March trip to New Zealand. The New Zealand government imposed a 2-week mandatory quarantine for all travelers coming in due to COVID-19 four days before our trip, so instead of touring the country in a camper we’d have to book brick and mortar accommodation (additional costs) and stay there for 2 weeks. We canceled the trip as a direct result of the New Zealand government imposed quarantine. We lost money on our camper rental (the rental company refunded only 25% of the costs), and local airline travel within New Zealand. Point 3 of the IMG policy Trip Cancellation section we purchased states the policy covers “Insured or Traveling Companion being hijacked, quarantined”.
I called IMG’s customer service. They told me there was no point in submitting a claim as it will be rejected, because my quarantine was caused by the COVID-19 pandemic. Their policy mentions no quarantine exclusion due to a pandemic or any other reason. If IMG want to exclude quarantine due to specific reasons – e.g. a pandemic – their policy description should state so. It doesn’t, yet IMG acts as if it did.
I’d give zero stars if I could.
Rene S. would not
recommend this plan to a friend or relative.
-
Megan
Thank you for your feedback.
Please see the response from iTravelInsured:
"It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "Oct 13,2020
International Medical Group
iTravelInsured LX
Travel insurance is essential and we always purchase immediately after making a payment on our trip. But please fully understand what you are buying and what coverage is important to your needs
Ava S. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector Lite
I appreciated knowing I had assurance should anything have gone wrong.
Terry R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
Didn't need to file a claim.
darrell b. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Spent 30 years as an Ins agent. Your agent was great to deal with. I liked being able to work with a human
Michael L. would
recommend this plan to a friend or relative.
The trip included a
tour
Tokio Marine HCC Medical Insurance
Atlas Expedition
We had to cancel our trip due to a parent's hospitalization and the claim was processed quickly and covered all of our nonrefundable trip expenses.
Lisa H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
We did not need to use the plan for our trip but we knew we didn't have to worry if any problems came up with flight cancellations or unforeseen medical emergencies.
Bruce L. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
Easy to shop for various plans and we were happy with the coverage and costs. Fortunately we did not have to file any claim so we can't speak to that process.
Devan K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
This plan have me peace of mind to leave my 88 year old mother on a 3.5 month long trip. Worth? Priceless.
Glenda J. would
recommend this plan to a friend or relative.
Please see the reply from C&F Travel Insured regarding your review:
"We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes hare very high at this time, but our relationship with our customers is very important to us. We appreciate your patience."