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Travel Insurance Reviews Comprehensive Plans

Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.

To learn more, read our Comprehensive Plans article.

Customers who have visited the Caribbean rated our Comprehensive Plans
4.68 out of 5
6,038
ratings and reviews
98%
recommended
Sort by
Cruise
Filed claim
The trip included a
cruise
Trawick International Safe Travels Voyager
customer service is great. Keep it up. thanks. mac
john m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Staff were extremely helpful during the process and dealing with pandemic questions.
Kim L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Nationwide Mutual Insurance Universal Cruise
I have never filed a claim with this company. I can say when I had cancelled cruises they worked with me to transfer the coverage to my new trip.
Robert C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
The cruise was cancelled due to Covid. I was originally told that I would be able to roll the insurance over to a new cruise if that happened. Now I am told I have to submit new paperwork for a refund and am being made to jump thru hoops to get my refund and although RCCL has given me time to make a new choice, your company has told me that I hit a deadline. Not happy. From now on I will get my insurance direct from the cruise line I am travelling with. Definitely won't do this again. I challenge you to make things right.
Eric G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Megan B.
    Photo
    Dear Valued Customer,

    Please see the response provided by Generali in regards to your review:

    "Thank you for your feedback. We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all travelers. We are pleased to advise the confusion around your situation has been addressed and you should receive communication from a dedicated team member soon. If you have any further questions, please contact us at (800) 348-9505 or [email protected]"
    Aug 05,2021
The trip included a
cruise
tour
Travelex Travel Select
We didn't go on the cruise :( I actually forgot about this insurance plan. We ended up going somewhere else in FL for a week. I wish I would have remembered this so I could have covered this trip instead. Ohh well, too late to turn back and it definitely isn't the company's fault. Thanks!
Danielle C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
File a claim when cruise cancelled, no response for over a month. Emailed and quickly told not covered due to virus not being a covered reason. I think they could be a little more understanding in this time.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Richard E. would not recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback. Generali Global Assistance has issued the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
    May 29,2020
  • Megan
    Photo
    Thank you for your feedback. We are pleased to report that the insurance provider has issued the partial refund of the premium that was owed to you. Please call us at 800-487-4722 if there is anything else we can assist you with.
    Jan 26,2021
The trip included a
cruise
International Medical Group iTravelInsured LX
Purchased this plan because it would cover preexisting conditions. Had to cancel my March cruise on Doctors orders not to travel after change in my medical condition. I have been fighting with this insurance company for nine months and the still have not payed my claim. The keep losing my Medical record documents that the doctors office send them and they are asking for records for 60 days prior to when the insurance was purchased even though my Doctor sent them a note that there are no medical records for that period because my health was good then. They say they cannot reach my doctors office on the phone when my Doctors office says they have not called even thought the doctors office has been waiting for there call. I would never recommend IMG iTravelInsured or use them again.
John K. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
International Medical Group iTravelInsured SE
I was promised payment and have yet to receive it. Please contact them for me to see if you can help. They claim that their computer system has been down for these past weeks.
Later: After much effort on my part I finally got restitution. Case closed
Lawrence E. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from IMG iTravelInsured:
    "Lawrence, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. "
    Sep 08,2020
The trip included a
cruise
Nationwide Mutual Insurance Essential
Agents suggest you take out the policy several months in advance. Cruise and flight cancelled, but rebooked at a cheaper cost. Insure my trip Nationwide refused any refund saying I only had 10 days to cancel or change Poilicy. Cruise line and air carrier gave refunds for price difference, not Nationwide! They took advantage of the situation! Will NEVER use Insure my Trip Nationwide again!
Debra G. would not recommend this plan to a friend or relative.
2 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Megan
    Photo
    Thank you for your feedback.

    We are sorry to learn that your trip was postponed. Fortunately, Nationwide Mutual Insurance was able to transfer your policy to the new travel dates at no additional cost. You are correct in that most comprehensive travel insurance policies have a review period, typically 10-15 days from the date you purchase the plan, depending on the state you live in. The Nationwide Essential plan in your state of residence has a 10 day review period in which insureds are able to cancel the policy or make any changes that would result in a premium refund. There are no refunds outside of the review period. For information about how travel insurance can accommodate a rescheduled or cancelled trip, please call us at 800-487-4722.
    Oct 06,2020
The trip included a
cruise
tour
Generali Global Assistance Preferred
After a so many problems trying to file a claim getting an error messages and no phone responses my claim was processed and denied. Claiming it was not covered. It was trip delayed. The trip was delayed 3 days
Hilda S. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your review. Generali Global Assistance has issued the following response:

    "We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. Unfortunately, as stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
    Jun 04,2020
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