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Travel Insurance Reviews Comprehensive Plans

Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.

To learn more, read our Comprehensive Plans article.

Customers who have visited Japan rated our Comprehensive Plans
4.52 out of 5
673
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
Generali Global Assistance Standard
We had to visit a doctor while in Thailand for a minor stomach issue, and we followed CSA's directions very carefully. Upon returning to the US, we filed a claim for merely $100 and change--and they made us jump through the hoops about several dinky little things multiple times (e.g., the doctor had issued the itemized bills in both the local language and English, yet they asked for a translation, which, besides the fact it makes little sense in the first place, would have cost as much as the small amount claimed!). They asked for a couple of other documents, one after another. It would have been one thing to ask for all of those documents at one time, but CSA came after one item at a time, and it almost seemed as though they were buying time and hoping that we'd go away facing these roadblocks.

In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
Javier V. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement:

    "Thank you for sharing your experience. We looked into this claim and noticed it was processed nearly three years ago. It appears that we sent you three requests for explanation of benefits, but we never received them. Additionally, a translation was not required. Please let us know if you have any further questions as we would be happy to discuss this with you again. We’re available at 800-348-9505."

    Feb 16,2016
AIG Travel Travel Guard Silver
I didn't have to use it at all for the trip. I guess it's a good thing. Purchasing process was very easy. I'll use it again for future trips.
Chikako S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
Generali Global Assistance Premium
The policy I purchased, the CSA Travel Protection Custom Luxe plan, seemed at times to be more than I needed, so I needed to constantly remind myself of the reasons for which I needed the plan. For my circumstances with two close relatives in poor health that could have interrupted the vacation, it was worth the piece of mind.
Richard H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Did not file a claim. Second time using CSA.
InsureMyTrip was very helpful.
DEAN M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
A week before leaving on a 3 week trip to Japan I suffered an accident that required surgery and was obliged to cancel the trip. Everyone I spoke to prior to filing the claim was delightful and helpful. The forms were not difficult to fill out nor was the supporting documentation that is required unreasonable. The claim was promptly acknowledged and processed within the stated timeframe (about 30 days). Payment will be prompt and comprehensive. I am very highly satisfied and would recommend this plan. It is a good value for the cost and allows me to rebook the trip next year.
Barbara M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I truly cannot say how good or bad the plan was since I, fortunately, did not have to use it.
Steven B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
InsureandGo Global Silver
at our age (82 and 76) traveling on our own in a foreign country, we were completely confident that our health care and emergency medical evacuation were covered without causing immediate financial hardship to us and our families.
clarence m. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I can't judge the plan because we didn't have to use it.
Ellen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
Did not need to file a claim but the price and coverage was better than all of the other options I looked at. All necessary documents were emailed to me immediately after purchase. It felt good to know we were protected on our honeymoon if anything were to happen.
Ted L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
HTH Worldwide Trip Protector Preferred
As a layperson with no advice or recommendation, I did the best I could to compare plans and prices, and after doing that, I picked this plan from the others. I have no idea whether it really is a good plan because I did not file a claim and have no idea how I would have been treated if I had done so.
Daniel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. We need your input in order to improve and provide the best travel insurance services.

    Actually you did a good job in selecting the HTH Worldwide Trip Protector Preferred. However, InsureMyTrip customer care is available at 1-800-487-4722 from Monday to Friday, 7:00 am to 12:00 pm and weekends from 9:00 am to 9:00 pm to provide quotes and answer questions. We would be very happy to assist you.

    We certainly hope that you will again use our services. Please remember that, in order to qualify for the time-sensitive benefits, ie, the Preexisting Condition Waiver, Cancel for Any Reason and Financial Default among others, we suggest that you call us within 10 days of your Initial Trip Payment."
    Oct 23,2015
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