Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We don't have any major medical issues but decided to purchase insurance just in case. We didn't need to use the insurance on the trip but it was a relief knowing it was there if we needed it. Will use again in the future since the price was good.
Peggy H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I cancelled my trip prior to departure and any final cruise payments due to serious illness. The process to transfer this medical coverage was complicated and therefore we lost the $ .
Arleen Littman
Edward L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We were already abroad when one of us tested + on a Covid home test. We emailed IMG with a question regarding proof needed if we were not allowed to board our cruise. We didn’t hear back from them until we were headed home 16 days later. What we got was a generic email. Terrible customer service. Would never use them again.
Connie B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation. If you have additional questions concerning your coverage or wish to initiate a claim, please contact us at 317-655-9798 or by email to [email protected].
Your company is a rip off! My trip was canceled and you refused to give me a refund saying that I had not met requirements for losing my job you. You advised that since I had not lost my job within the 30 days before my trip that I was not entitled to a refund. Such a rip off. If I had lost my job within 39 days of the trip the trip would have been paid for completely! Your other requirement that a person be on the job for 3 years is also bogus. What difference does it make if I was on my job 3 years or 3 days? If I list my job I lost it! I have recommended people in all my travel groups avoid your company at all cost. I told my story so hopefully you are losing business. I will keep telling the people about you scam!
Pamela S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.