Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Filing a claim for my delayed baggage was an ordeal. I was not able to do it online, because of "system problem." When I called the phone number provided on my insurance card, I was transferred four times, before reaching the person who could help me. Then, this person put me on hold multiple times to "check policy details." Overall, I spent over 1.5 hours before finally getting assigned a claim number. Vary frustrating experience.
Magdalena M. would not
recommend this plan to a friend or relative.
We had to cancel our trip because of a long weather delay at the beginning. American Airlines refunded our money. Best Western and Enterprise let us cancel the same day without charging us. The only money we lost was for travel insurance. We wonder whether travel insurance is the best for us. We have always gotten it before, but with airlines changing their policies, travel insurance does not seem a necessity.
Paul S. would not
recommend this plan to a friend or relative.
Although I had no need to file a claim (fortunately) I found the prices to be good and the coverage very good. I have another trip coming up this fall and will insure my next trip also!
Leah W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I called Axa's emergency phone # for emergency medical assistance while on a trip to England. I'm a 68 year old man and thought I might have to leave my trip to come home early; I twisted my leg on a very active trip.
I was made to feel like I was trying to "game" the system when I called for help. All I heard was how to file a claim. Multiple times. I didn't want to file a claim, I needed medical assistance.
Once the rep understood what I really needed, an email was 'sent' to me. The email never left their system (I confirmed, some sort of IT screw up). They have one job to do - help their traveling clients. As far as I'm concerned, they abrogated their contract with me.
There was no follow up on that email until I sent an upset note the day after i didn't receive it.
Axa did not know where I was; they thought I was in Turkey.
As far as I'm concerned, Axa Travel Guard is a scam.
Steven A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Accidents happen, travel delays happen, things can go missing. I had peace of mind for any unexpected issues because I purchased insurance. A must for any cruise I take.
Brenda P. would
recommend this plan to a friend or relative.
Previously, I took out insurance with Seven Corners, and I felt better that they provided a mobile application because we were traveling with a cruise line, and the idea that I could easily refer to my policy and even file a claim on my cell phone was satisfying. When I purchased WorldTrips Atlas Journey, no such service existed. In today's world, this is a real outpoint. We are becoming increasingly reliant on AI and cell phone apps, so it was disappointing to discover after my purchase that I would not possess that facility.
Darlene N. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.