Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Was happy to have been covered by this plan on our recent trip. The customer service was very impressive and helpful. To have the security without the large insurance coverage bill was a big plus. I had called a few other companies and was happy that I found C& F Travel. I am sharing the company information with my family and friends. I did not have to file a claim because the trip went very well.
Patricia P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I chose a mid-level trip insurance, just in case of a trip tragedy. We did have to file a claim because we had a medical emergency the day prior to leaving for our trip that made it impossible for us to attend. We were finally completely reimbursed after almost a month of filing the claim. I am happy that we were completely reimbursed, but the response time was not exactly up to my standards. We were given a claim representative, but when we did have an issue or needed to contact someone we just had to contact the main company & it took some time for that message to get filtered to our actual representative for a reply.
Jami S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
A friend purchased the plan for the same trip for less than half my price. What affects the cost? Perhaps more detail when purchasing would have let me know.
Kathy M. would
recommend this plan to a friend or relative.
I put in for clothing while I waited for my luggage to show up and then I had to go back to the airport to get my luggage when it finally showed up. They couldn’t deliver it for 3-4 more days at which time I would be on a boat. They didn’t reimburse me for those costs and they did not reimburse me for all the close costs either.
Janet S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I had no reason cancelation clause and your agent kept asking me for reasons and proof for my trip being canceled. And to only refund 50% of my trip cost left me in the red. I used another insurance company for my trip to Europe this summer and had my train passage interrupted in France. I had to make airline reservations to complete my trip, and the other company refunded my airfare in full only asking for proof of train cancelation and the cost of airfare. While your company took over a month to send me a refund, this company resolved the issue in two days.
Stephen B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Documentation confirming cancellation penalties is required, however CFAR is truly cancel for ANY reason and additional information regarding the reason for cancellation is not usually necessary. This information is required if/when the reason for cancellation falls under a covered Trip Cancellation peril listed within the Policy of Insurance. If the reason is not covered under the base plan, and is being reviewed under CFAR instead - additional proof of reason for cancellation should not be requested. As such, I apologize that you were asked for additional documentation for a CFAR claim. I’ve sent your claim to Claims Management so that coaching can be provided. I’m glad to hear your claim was paid, and again apologize for the inconveniences along the way. I hope you will give us another chance to exceed your expectations, and consider Travel Guard insurance for your next trip.