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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have visited Italy rated AIG Travel
4.60 out of 5
392
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
AIG Travel Travel Guard Gold
We have purchased the Travel Guard gold plan over the years because it provides the coverage we think we need. Fortunately, we have not had to make a claim until this past trip (April 2019). We contacted Travel Guard, they promptly sent the claim form package. We filled out the information requested and mailed it back to them. At this point our frustration began. Upon calling them they reported that the package did not arrive there until 11 days later. Eventually a claim adjuster was assigned. Then silence. And then short replies back that made no sense. At the end I had to get a supervisor involved. It was a simple claim through a single tour provider -- inclusive of air, ground, tours, food, accommodations. Two days after involving the supervisor, we received a call from the
adjuster to say the claim was approved and a check was in the mail. It arrived promptly. Because
of their delays with the claim I plan to look for another company to handle my travel insurance in the
future. Dealing with them again on a possible claim is not something I want to repeat.
.
William D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We apologize for any difficulties that you experienced through the claims process. AIG Travel Guard would also like you to know that they appreciate the feedback. An AIG claims supervisor will be calling you for further discussion.
    Jun 14,2019
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
Felt very comfortable knowing we had the insurance coverage we needed.
Sharon R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
Never having a need to make a claim I can’t tell whether the insurance is of any value but knowing it was available was reassuring.
Joseph L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Gold
I have used AIG twice now for trips and I will use them every time. Reasonable cost and they cover everything I’m looking for. My daughter used them and filed a claim and had a check in hand before we could think to see if it had been processed!
Amanda G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Silver
I have purchased this plan for a number of trips, but never had to file a claim: therefore, I can't really say how good the coverage is or how well I was treated when filing a claim.
Rodger R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Plan paid medical expenses quickly and have done so in past years as needed. I never travel without this insurance.
William B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
Did not have to use insurance. Always use your plans on my many trips
Arlene C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Silver
I have usedTravel Guard insurance for a previous trip also and found them very supportive.
Carole C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Basic
We purchased travel insurance for a cruise of the Eastern Mediterranean for late September. Unfortunately, my wife came down with some medical problems and we had to cancel. I have seen many reviews that were positive but never had to exercise the policy and a number of reviews that were negative when they tried to collect so I wanted to write a positive experience for a policy that I had to collect on. The true reviews are how a company performs when you have to exercise the policy.

The AIG Travel guard web site was very easy to use to file a claim and was very clear on the documentation needed for validation of the claim. All the documentation could be up-loaded through the web site and I could add extra documentation as needed. After the documentation was complete (it took a day or two to get everything up-loaded) I waited about 2 weeks and got an e-mail stating I was getting a refund for the full amount that I submitted. From reading about problems with collecting on travel insurance, I fully expected to have to haggle with AIG but I did not. I am extremely happy with AIG Travel Guard and will buy only by from them in the future.
Gary T. would recommend this plan to a friend or relative.
4 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Silver
Felt completely at ease during our trip . Having this insurance kept me from worrying about dealing with things going wrong. Thanks.
Deborah L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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