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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have visited Italy rated AIG Travel
4.59 out of 5
405
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
provided good coverage for the cost but was not needed for any loss
ADAM J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
Took just over 4 weeks (20 business days) to adjudicate. Website says 10-15. Called and emailed who they said was my claims agent 4 times ..Never heard by phone or email any updates.
It was eventually paid and had clear cause with over 3 hr weather delay and letter from Delta saying missed flight due to weather. Straightforward claim that was very delayed
Anthony L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
It is so frustrating to read trip insurance reviews where no claim has be filed. This review does involve a claim. So, read on..
I purchased a plan covering medical (secondary) and medical evacuation only!
We needed it when I broke my foot traveling in Italy.
One call to AIG and they assisted a great deal. This is especially so on the medical evacuation. They made all the plans consistent with the doctor’s advice - picked us up in Lake Como, transported us to the airport, made all arrangements for the flight (Business class due to my need to elevate my foot) and picked us up at our destination airport to our car. Since I needed a non medical escort, my wife acted that part and the insurance plan covered her travel also.
Medical bills which I paid in cash while in Italy, were also processed quickly and accurately.
My only complaint was that prior to approval on my medical evacuation benefits being approved, they emailed a multi page packet that I had to print in order to fill out and return. Having no printer where we were staying made it really difficult and stressful to find a way around this. But, I managed to figure something out. AIG needs to understand the difficulty this requirement presents and work on an alternative method.
Leslie P. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AIG Travel Travel Guard Gold
It’s been 2 months with back and forths with the claims adjuster. I actually feel sorry for her but they’ve made every effort to discredit the documents submitted. It’s a tactic to make you lose patience and walk away... or the staff is not scaled up enough to conduct proper service. Perhaps this was one random incident but it’s the worst insurance experience I’ve had. They are going to simply provide an email to request a premium refund instead of paying out the claim. Strongly suggest you try someone else. I’m stunned a brand of this insurance company’s caliber has such a shoddy response when a claim is made. I am never buying personal or commercial protection from them again.
David C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Receipts and documentation are required to support a claim. Without providing the documents that were requested of you, no determination can be made in terms of offering you compensation. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Aug 01,2019
The trip included a
tour
AIG Travel Travel Guard Basic
Since I didn’t have to use it I can’t comment on how well the claim process goes. But I was very happy to have it and it was a very good price. Thank you
Ann P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
We have purchased the Travel Guard gold plan over the years because it provides the coverage we think we need. Fortunately, we have not had to make a claim until this past trip (April 2019). We contacted Travel Guard, they promptly sent the claim form package. We filled out the information requested and mailed it back to them. At this point our frustration began. Upon calling them they reported that the package did not arrive there until 11 days later. Eventually a claim adjuster was assigned. Then silence. And then short replies back that made no sense. At the end I had to get a supervisor involved. It was a simple claim through a single tour provider -- inclusive of air, ground, tours, food, accommodations. Two days after involving the supervisor, we received a call from the
adjuster to say the claim was approved and a check was in the mail. It arrived promptly. Because
of their delays with the claim I plan to look for another company to handle my travel insurance in the
future. Dealing with them again on a possible claim is not something I want to repeat.
.
William D. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We apologize for any difficulties that you experienced through the claims process. AIG Travel Guard would also like you to know that they appreciate the feedback. An AIG claims supervisor will be calling you for further discussion.
    Jun 14,2019
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
Felt very comfortable knowing we had the insurance coverage we needed.
Sharon R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
Never having a need to make a claim I can’t tell whether the insurance is of any value but knowing it was available was reassuring.
Joseph L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Gold
I have used AIG twice now for trips and I will use them every time. Reasonable cost and they cover everything I’m looking for. My daughter used them and filed a claim and had a check in hand before we could think to see if it had been processed!
Amanda G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Silver
I have purchased this plan for a number of trips, but never had to file a claim: therefore, I can't really say how good the coverage is or how well I was treated when filing a claim.
Rodger R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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