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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have visited Mexico rated AIG Travel
4.65 out of 5
346
ratings and reviews
98%
recommended
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Cruise
Filed claim
AIG Travel Travel Guard Basic
Have never had to use it (Thank goodness!) but always nice to know I have it.
Shiela H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Silver
AIG Travel Insurance it's the worst company ever! my sister cancel her wedding in the Dominican Republican because of all the deaths that was going on out there. They don't want to pay me my money back for my airline ticket. They are the worst. Instead of them wanted to refund us our money back, they'd rather for us to die and then file a claim.
Tatiana H. would not recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for your review. We're sorry to hear about your negative experience. Both AIG and InsureMyTrip want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase.

    Nevertheless, in order to receive reimbursement under the Trip Cancellation benefit, your cancellation must be due to a covered reason listed in the policy, which unfortunately does not include your sister canceling her destination wedding due to the recent deaths in the Dominican Republic. Since state department travel warnings are not covered reasons under any plan, you would have needed to purchase a policy offering the optional Cancel for Any Reason which would have been available to you with the AIG Travel Guard Gold plan.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Aug 20,2019
AIG Travel Travel Guard Gold
The agents were really helpful when I was trying to choose a plan.
Susan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We are always pleased to hear that our customer care representatives provided you with the helpful and knowledgeable service that you deserve.

    It is also great to hear that your AIG Travel Guard Gold policy provided the coverage you required at a competitive premium. Although it is great that your trip went well, should you have filed a claim, you would have been pleased with their service.

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
    Aug 06,2019
AIG Travel Travel Guard Basic
didnt need it but nice to have in case.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Gold
We feel safe having additional insurance when we travel.
Sergio C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
Like all insurance, I am glad that I didn't have to use it. The peace of mind it gave me was well worth the cost.
Joseph G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard MedEvac Plan
This gave me the peace of mind to know that if some unfortunate incident happened while on our trip I would have your company watching out for my best interests.
Brett M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Gold
my granddaughter got food poisoning at an all inclusive. i was reimbursed for medical expenses, but our trip was interrupted for 3 days while we had to stay in our room due to her illness. She was unable to eat. This policy would not consider this a trip interruption because we left on the day we were scheduled to. But we lost 3 days of an all inclusive vacation.
lori d. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for advising us on the status of your claim.

    Although we are pleased you received reimbursement of your medical expense, we can certainly understand your frustration to hear that your Trip Interruption claim was denied. However, your Trip interruption claim was fairly denied because it did not meet the terms of your Travel Guard Gold plan which on page 7 of your certificate states:

    Trip Interruption Benefits: The Company will reimburse the
    Insured up to the Maximum Limit shown in the Schedule or
    Declarations Page for Trips that are interrupted due to the Unforeseen events shown above for:
    (a) Unused portion of nonrefundable, prepaid insured Trip Cost, and
    (b) additional transportation expenses incurred by the Insured, either
    (1) to the Return Destination; or
    (2) from the place that the Insured left the Trip to the place that the Insured may rejoin the Trip; or
    (c) additional transportation expenses incurred by the Insured to reach the original Trip Destination if the Insured is delayed and leaves after the Departure Date..."

    InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents should you have any other questions. Please call us at 800-487-4722 as we would be happy to assist you.
    Apr 30,2019
The trip included a
cruise
tour
AIG Travel Travel Guard MedEvac Plan
AIG was excellent. We purchased this policy for a cruise, mainly to insure against the astronomical cost of a possible helicopter evacuation at sea. My wife had a medical emergency off the Mexican coast and we had to disembark in port for surgery. We are on Medicare, which covers nothing outside the U.S. Our Mutual of Omaha supplemental policy paid for 80 percent of the medical. The AIG policy covered all the rest. Both claims were handled very quickly. This was medical insurance only. The AIG policy did not cover any cost of returning to the U.S. or the cruise. However, this was a very affordable plan and satisfied our needs.
Erwin B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
Selecting and ordering a travel insurance plan was hassle free. All done online with agent support for questions. Excellent service.
Edgardo S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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