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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have visited the United Arab Emirates rated AIG Travel
4.49 out of 5
22
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.

The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank your for your feedback. The insurance provider, AIG Travel, has issued the following response:

    "Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.
    Aug 03,2020
The trip included a
tour
AIG Travel Travel Guard Silver
Great plan was reasonable and had the coverage i needed
Veronica M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Basic
This is my second time acquiring AIG insurance. I found the insurance affordable and the coverage
suitable for me. I will use it again when traveling .
Stanley T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
Unfortunately I had to cancel my trip for reasons not covered by the policy. Glad I had it in the event I would have needed it; however, very frustrating to having purchased something that does not provide any benefit or worth when it is needed.
Bruce C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you had to cancel your trip. We understand that it is never pleasant to receive a denial for reimbursement under the Trip Cancellation coverage. However, your reason to cancel your trip must be specifically stated as a covered reason in the policy.

    Comprehensive plans are designed to cover as many risks as possible,
    but it appears that your trip was cancelled due to an event that would not be covered by any policy that we offer on our site.

    In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
    Jun 01,2017
AIG Travel Travel Guard Gold
I would highly recommend this company. I've used other trip insurance that was not as good in terms of coverage and customer service. Going forward, I will only use AIG.
Barbara C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
Lucky did not have to use the plan. But, glad I had it.
Stephen D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Basic
It gave me the coverage I wanted for a reasonable price. Thankfully, I did not have to file a claim. That would be the true test of the policy. Ease of filing a claim, helpfulness of staff, and if the policy truly insures what it says it will.
Jessica w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Platinum
Luckily we didn't need to file any claims, but it was reassuring to know we had the policy.
Robert H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
Highly recommend!
Oleg K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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