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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have visited the United States rated AIG Travel
4.58 out of 5
727
ratings and reviews
96%
recommended
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Cruise
Filed claim
AIG Travel Travel Guard Preferred
Had to contact my state’s Insurance Commission and the Wisconsin BBB to get fair treatment. Things are finally resolved after endless humiliation and hassle and only resolved thanks to the Insurance Commissioner and the BBB.
Sandra S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feed back.

    Please see the response from AIG Travel Guard:

    "I am happy to hear that your claim has been resolved, but I’m equally sorry to hear about your trip cancellation and the challenges you may have experienced during the claim process. All claims require supporting documentation of the claimed occurrence, and are fully adjudicated based on the coverage purchased and that supporting documentation. Again, we sincerely apologize for any delays in processing your claim. Your feedback is appreciated. Covid-19 has caused an influx of claims volume and we are making every effort to review and process claims as quickly as possible. We hope you are able to travel again soon! "
    Apr 22,2021
AIG Travel Travel Guard Essential
I had a bad experience of not “reading the fine print” and I had a weather hazard event that caused disruption in my trip and my claim was denied because I did not read the fine line of how those events are categorized. I felt it was useless policy and didn’t help me at all when I needed it.
Milver V. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from AIG Travel Guard:

    “I am sorry to hear about your trip disruption! Our products provide coverage for specific unforeseen events, which are outlined and defined within the Policy of Insurance. If you have questions regarding coverage for the specific event you experienced, or if you wish to further discuss the outcome of your claim, a Claims Adjuster would be happy to speak with you! Again, I’m sorry there was not a more favorable outcome to your claim, and a Claims Adjuster would be happy to answer any questions. We also have licensed representatives available 24/7 in our World Service Center.”
    Apr 22,2021
AIG Travel Travel Guard Preferred
This gave me great peace of mind.!I had a gap in my regular health coverage that coincided with my trip. Being able to purchase travel insurance meant I didn’t have to worry. Thankfully there was no need to use it, but I was glad for the peace of mind it gave!
Janelle J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for the positive review! I am glad you did not experience any disruptions during your trip, and that your coverage provided peace of mind during your travels. We are always here 24/7 to assist you! Take care, and stay safe.
    Apr 21,2021
AIG Travel Travel Guard Gold
Had to make a last minute claim in March 2020, not for COVID, but the flu. Because of COVID it took 5 months to resolve, and they requested information on items I wasn't requesting reimbursement on, multiple times, but eventually payed the claim. Impossible to call and not have a >30 minute wait, and no responses to email. Hopefully that was due to COVID, I hope not to have to find out again.
david r. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for the positive rating, and for sharing your feedback. We truly apologize for the delay in processing your claim before it was paid. With the impact Covid-19 had on the entire travel industry, we have experienced unprecedented claim volume. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims. Thank you again. Take care and stay safe.
    Sep 17,2020
AIG Travel Travel Guard Silver
The claim was for Trip cancellation due to illness.

The good part is that they spotted an inconsistency in the Doctor's Report and, instead of just denying the claim, they sent a clarification email with a form for the doctor to fill out. Once this form was returned to them, they paid promptly and fairly. So they actually care about their customers.

The bad part is that it took them 10 weeks just to look at the claim after I filed it. And most of that was before the Pandemic.

So expect to be treated fairly, but don't expect fast service.
Michael C. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
AIG Travel Travel Guard Silver
I purchased the insurance just in case and we were in Los Angeles when travel things started getting shut down. Although I made it home right on time, I felt good knowing I had purchased the insurance! It just helps relieve the stress!
Joe F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
AIG Travel Travel Guard Gold
With my trip ending the day that Disney World decided they would close due to health concerns, I am so glad I decided on trip insurance. Had the trip been planned even a few days later I would have been out a lot of money if it weren't for insurance.
Leah A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
AIG Travel Travel Guard Essential Expanded
I did not have to file a claim, so my review is not fully reliable.
Lily S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
We did not have any issues with our trip other than our luggage did not arrive at the final airport when we arrived. We did receive our luggage after a day and one half. Other wise the buying process was fairly simple.
Kenneth V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
AIG Travel Travel Guard Basic
Love this company. We will definitely use it again!!!!
Nancy A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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