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Travel Insurance Reviews AIG Travel Travel Guard Gold

The AIG Travel Travel Guard Gold plan offers mid-level coverage and more options than Travel Guard Basic and Travel Guard Silver, allowing you to customize the plan to best fit your needs. In addition to Trip Cancellation, this plan offers Cancel for Any Reason coverage and a Pre-Existing Conditions Waiver. Children age 17 and under are free when there is at least one covered adult on the plan.

To learn more, see the AIG Travel Travel Guard Gold product page.

Customers rated the AIG Travel Travel Guard Gold plan
4.58 out of 5
1,598
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
AIG Travel Travel Guard Gold
Hard to review something we never wound up using (no claims filed).
Curt G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
Thankfully we didn’t need to file any type of claim
Craig M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
While I didn't need to file a claim, the peace of mind was invaluable.
Steven O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
Since we had no claim, we really do not know how to answer the question on satisfaction.
Stuart J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
We feel safe having additional insurance when we travel.
Sergio C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Gold
It’s been 2 months with back and forths with the claims adjuster. I actually feel sorry for her but they’ve made every effort to discredit the documents submitted. It’s a tactic to make you lose patience and walk away... or the staff is not scaled up enough to conduct proper service. Perhaps this was one random incident but it’s the worst insurance experience I’ve had. They are going to simply provide an email to request a premium refund instead of paying out the claim. Strongly suggest you try someone else. I’m stunned a brand of this insurance company’s caliber has such a shoddy response when a claim is made. I am never buying personal or commercial protection from them again.
David C. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Receipts and documentation are required to support a claim. Without providing the documents that were requested of you, no determination can be made in terms of offering you compensation. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.
    Aug 01,2019
The trip included a
tour
AIG Travel Travel Guard Gold
Thanks!
Elizabeth D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
We have purchased the Travel Guard gold plan over the years because it provides the coverage we think we need. Fortunately, we have not had to make a claim until this past trip (April 2019). We contacted Travel Guard, they promptly sent the claim form package. We filled out the information requested and mailed it back to them. At this point our frustration began. Upon calling them they reported that the package did not arrive there until 11 days later. Eventually a claim adjuster was assigned. Then silence. And then short replies back that made no sense. At the end I had to get a supervisor involved. It was a simple claim through a single tour provider -- inclusive of air, ground, tours, food, accommodations. Two days after involving the supervisor, we received a call from the
adjuster to say the claim was approved and a check was in the mail. It arrived promptly. Because
of their delays with the claim I plan to look for another company to handle my travel insurance in the
future. Dealing with them again on a possible claim is not something I want to repeat.
.
William D. would not recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    We apologize for any difficulties that you experienced through the claims process. AIG Travel Guard would also like you to know that they appreciate the feedback. An AIG claims supervisor will be calling you for further discussion.
    Jun 14,2019
The trip included a
tour
AIG Travel Travel Guard Gold
It is hard to review something that I ( thankfully) did not have to use. It served its purpose in that I proceeded with the planned trip knowing that in an emergency I would be able to afford whatever was required.
Edwin R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard Gold
Fortunately, we did not need to use our plan. Glad we had it for our peace of mind.

However, it was very expensive.
Judith D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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