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Travel Insurance Reviews AIG Travel Travel Guard Preferred

The AIG Travel Guard Preferred plan may appeal to families traveling with children, as one child age 17 or under is free for each covered adult. This plan offers Trip Cancellation and Trip Interruption coverage and post-departure coverages such as Baggage Loss and Delay, Trip Delay, Medical, and Emergency Medical Evacuation.

To learn more, see the AIG Travel Guard Preferred product page.

Customers rated the AIG Travel Travel Guard Preferred plan
4.13 out of 5
23
ratings and reviews
82%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard Preferred
It is difficult to rate the plan, as we did not have to make a claim. I can rate the ease of purchasing the plan as it was seamless
Paul M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Preferred
Satisfied
Brenda S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Preferred
Excellent coverage, helped us feel safer while traveling during pandemic - expensive, but the security it provided for us (fully vaccinated & in our 70’s) was worth it!
Patricia A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Preferred
Although I did not need to use the insurance and we had a wonderful vacation, the peace of mind of knowing it was there if needed was priceless in these uncertain times.
Kathryn Ann Krchak D. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard Preferred
Tried to call few different time with a question- impossible to get through, no one picks up. What kind of trip insurance company is unreachable when needed.
Will never use this ins again.
Emilia A. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Antonia Pozarski
    AIG Travel
    Photo
    Dear valued customer, I'm sorry to hear you were unable to reach our World Service Center. We have been experiencing periods of high volume and we are aware of the resulting hold times. Therefore we are getting additional representatives to address the issue. Again, our sincere apologies for the lengthy hold times. We appreciate the candid feedback and will do our best to resolve this. If you still need assistance please reply, and I will set up a callback for you.
    Oct 04,2021
AIG Travel Travel Guard Preferred
With ongoing mobility issues, I decided to purchase travel insurance for a trip to Hawaii to meet other family members. My mobility was quite good, after all. The insurance gave me peace of mind.
CONSTANCE B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for the 5-star rating! We are glad to hear our Preferred plan provided the peace of mind you needed during a memorable trip to Hawaii with your family.
    Aug 25,2021
AIG Travel Travel Guard Preferred
Not way too expensive, more of a gamble bet. But I was stuck and had to have something. Impossible to evaluate since thankfully we didn't need to use it. What would be nice is a partial refund if no claim. Must be a huge profit margin.
Mark T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Sally
    Photo
    Thank you for your review. Please see the following response from AIG Travel Guard.

    “Thank you for choosing AIG Travel Guard! Please visit our online FAQ for premium refund and voucher eligibility guidelines. If you believe your situation falls within these guidelines please submit a request to [email protected] Within your request, please be sure to provide all of the required information noted within the refund/voucher section of the FAQ to determine eligibility.”
    Aug 16,2021
AIG Travel Travel Guard Preferred
Had to contact my state’s Insurance Commission and the Wisconsin BBB to get fair treatment. Things are finally resolved after endless humiliation and hassle and only resolved thanks to the Insurance Commissioner and the BBB.
Sandra S. would not recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Megan
    Photo
    Thank you for your feed back.

    Please see the response from AIG Travel Guard:

    "I am happy to hear that your claim has been resolved, but I’m equally sorry to hear about your trip cancellation and the challenges you may have experienced during the claim process. All claims require supporting documentation of the claimed occurrence, and are fully adjudicated based on the coverage purchased and that supporting documentation. Again, we sincerely apologize for any delays in processing your claim. Your feedback is appreciated. Covid-19 has caused an influx of claims volume and we are making every effort to review and process claims as quickly as possible. We hope you are able to travel again soon! "
    Apr 22,2021
AIG Travel Travel Guard Preferred
This gave me great peace of mind.!I had a gap in my regular health coverage that coincided with my trip. Being able to purchase travel insurance meant I didn’t have to worry. Thankfully there was no need to use it, but I was glad for the peace of mind it gave!
Janelle J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Antonia Pozarski
    AIG Travel
    Photo
    Thank you for the positive review! I am glad you did not experience any disruptions during your trip, and that your coverage provided peace of mind during your travels. We are always here 24/7 to assist you! Take care, and stay safe.
    Apr 21,2021
The trip included a
cruise
AIG Travel Travel Guard Preferred
It was great being able to review all plans in one place. I plan to buy all my trip insurance through insuremytrip.com in the future. The costs were less expensive and the coverage better than what cruise lines offer.
Brian S. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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