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Travel Insurance Reviews AIG Travel Travel Guard Silver

The AIG Travel Travel Guard Silver plan may appeal to families traveling with children, as one child age 17 or under is free for each covered adult. This plan offers Trip Cancellation and Trip Interruption coverage and post-departure coverages such as Baggage Loss and Delay, Trip Delay, Medical, and Emergency Medical Evacuation.

To learn more, see the AIG Travel Travel Guard Silver product page.

Customers rated the AIG Travel Travel Guard Silver plan
4.57 out of 5
642
ratings and reviews
97%
recommended
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Filed claim
AIG Travel Travel Guard Silver
There is something about peace of mind when traveling abroad. This was particularly true as I traveled to the Middle East. Fortunately I did not need to use the insurance I purchased, but in the back of my mind knowing I was covered did a lot. Will be using this company again!
Henry W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Silver
We didn't have to use it, for which I am very grateful. Since this is my first time buying trip insurance, I am not certain if I truly got the "bang for the buck," so to say.
Eric B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy.

    In the future, please keep in mind that we can help find the best plans for your particular concerns. Our representatives are available 7 days a week by calling 800-487-4722.

    Thank you for using InsureMyTrip for your travel insurance needs. We look forward to assisting you in the future.

    May 03,2016
AIG Travel Travel Guard Silver
The time between when I submitted my claim to when I received a check was about 7 weeks, way to long!! I was asked for receipts, some which I did not save so only got reimburised for the couple small receipts I could find. Keeping all, I mean all was never mentioned when the plan was explained to me at time of purchase. Will shop around next trip I take overseas.
Karin A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response informative.

    Travel insurance claims are handled on a reimbursement basis and require receipts to prove your loss. We advise that customers read the terms and conditions of the policy shortly after purchase to familiarize themselves with the claims provisions, and contact the insurance provider to learn the types of documentation required for each claim.

    Our customer service representatives are available 7 days a week. Please call us at 800-487-4722 if you have any questions or concerns.
    May 02,2016
AIG Travel Travel Guard Silver
Chose Silver for pre-existing condition coverage.
Phil S. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Silver
For an inexpensive plan, I though sure why not.
Marcie D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Silver
I did have to cancel my trip on a Caribbean cruise as my husband and I are undergoing fertility treatment. Based on the recommendations of the CDC and WHO, along with my own physician, we did not travel due to the Zika virus. The cruise lines and airlines themselves recognize that this is a unique situation and have taken steps to accommodate passengers in our situation. The airlines even going as far as fully refunding flights for pregnant or soon to be pregnant passengers flying directly to any affected country in full. In our case we we're flying to Florida for a cruise so we were not able to receive a refund. Believing that I had travel insurance for medical issues, I contacted the travel insurance company to file a claim. They told me that the possibility of contracting an illness was not covered under any plan, but that I would have coverage for it should I get sick while on the trip.

I was very disappointed. While I can understand to the general reasoning behind this policy, this was a unique situation where the governments of many countries were telling their citizens not to travel to a specific area for very serious reasons. We booked the trio before the advisory came out and I think every strongly that the travel companies should have been more helpful. Many at risk people were forced to make a health ca financial decision that they shouldn't have had to make. Luckily I was persistent in my own regard and came to a reasonable compromise with the cruise and air lines directly.

This was my first time purchasing insurance and I would be hesitant to do so again.
Rebecca O. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are disappointed with your experience. We recommend taking the time to read the Zika Virus and Travel Insurance Coverage article written by InsureMyTrip:

    https://www.insuremytrip.com/learn/travel-tips/zika-virus-travel-insurance-coverage.html

    AIG Travel Guard has issued the following response:

    "Some customers traveling to Central and South America have expressed concerns regarding a recent outbreak of the Zika virus. AIG has sent out a statement that as a general matter, under our US policies:

    - Trip Cancellation for concern or fear of travel associated with sickness, epidemic, or pandemic is not covered.

    - A customer who contracts Zika before traveling, but after purchase of the policy, could be covered for Trip Cancellation benefits.

    - Customers with Cancel For Any Reason coverage could be entitled to a percentage of their loss, depending on the level of CFAR coverage purchased (usually 50%, but can be up to 75%).

    - A customer who contracts Zika while on a covered trip, could be covered for Medical and Trip Interruption/Curtailment benefits if there is a confirmed diagnosis.

    We are happy to clarify any matters related to Zika and travel insurance coverage at 1.800.826.1300. Thanks!"
    Mar 29,2016
AIG Travel Travel Guard Silver
Because of the New York blizzard, we were in danger of having our flight home delayed. When I checked the details of the plan, I saw that I was only given $100 per day for trip delay. That would've been inadequate for my extra hotel night. therefore I feel that the plan was inadequate. I'm just lucky that the flight went home on time, or I would've been out a great deal of money.
NAOMI C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank your for your feedback on the policy. The AIG Travel Guard Gold and Platinum plans offer higher per day limits for covered Travel Delay expenses. In the future, please consider calling us prior to purchase so that we can assist you in selecting a plan that adequately suits your needs. Our representatives are available 7 days a week at 800-487-4722.
    Mar 25,2016
AIG Travel Travel Guard Silver
It was really painful to file a claim through their website. The site kept timing out, my in-progress claims wouldn't show up, pages would get stuck etc. However, somehow I was able to file a claim after which it was processed quickly and satisfactorily. They just need to work on their technical problems.
Chaitra M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
AIG Travel Travel Guard Silver
I didn't have to use it at all for the trip. I guess it's a good thing. Purchasing process was very easy. I'll use it again for future trips.
Chikako S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Silver
First trip we've insured. We did so because we were using a tour company not used before, booked and paid for a year and a half before the trip, and going to a country so far away, China. So glad we didn't need to use the AIG Travel Guard insurance, but it was comfortable to know it was there if needed.
Steve S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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