Travel Insurance Reviews Allianz Global Assistance


Travel Insurance Quote LinkAllianz Global Assistance, formerly Access America, is a global provider of travel insurance and assistance with offices in 28 countries and is owned by Allianz, the world's largest insurance company. For nearly 60 years, they have been helping in difficult situations.

Learn more about Allianz Global Assistance.

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Customers who have visited Germany rated Allianz Global Assistance
4.54 out of 5
119
ratings and reviews
99%
recommended
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Cruise
Filed claim
Allianz Global Assistance Classic Trip Plus
It's not sufficient for satisfying German (Schengen) Visa requirements, so in the end I have to cancel/refund it, and switch to another one.
Giovanni S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your comments, but please note that your Allianz policy did include a refund policy stating "Satisfaction Guarantee: We will refund your insurance premium if you cancel your plan within 10 days of purchase and you haven’t started your trip or filed a claim." Unfortunately, you did not advise us that you were purchasing another plan until January 23rd which was well after your purchase date of October 27, 2017 so that you were no longer eligible for a refund.

    In the future, you may wish to call Customer Care at (800) 487-4722 for assistance weekdays from 7:00 AM to midnight ET and weekends from 9:00 to 9:00 PM ET.
    Jan 31,2018
The trip included a
cruise
tour
Allianz Global Assistance Classic
After a checked baggage delay of 17 days to Munich, Germany by KLM airlines, the ALLIANZ/Jefferson processing of our claim took 24 days !! This is an unreasonably slow claim processing when all facts are clear and proven with documentation.
You have to react much more promptly, with your live employee interaction, not just text menus from your computer which do not imply claim processing progress.
We are long-time customers, shareholders in the German ALLIANZ parent company in Munich and are not happy with your claim processing.
Wolfgang E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. Based on your review, it appears you took the steps that we would have recommended, but we do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 11,2017
Allianz Global Assistance Basic
It is good to have and not to have to us it.
Hermann B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
WE CHECKED OUT A NUMBER OF PLANS. THIS ONE FIT OUR NEEDS THE BEST.
Barry S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
I did need to go to a doctor while I was in Croatia but I didn't bother filing a claim as my expense was very near the cost of the deductible amount on the policy. It did give me peace of mind to have that insurance.
Arlene M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
The good thing is knowing that the coverage is there if you need it. The best thing is not having to use it! We will be repeat customers when we plan our next travel adventure.
Dennis B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Allianz Global Assistance Basic
My friend and I were very pleased with the insurance. My friend filed a claim for hotel expenses which were incurred because of canceled flights and she was very pleased with ease of filing on line and quickness of refund.

We have filed InsureMyTrip info and will definitely use it next time we travel.
Lucy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
really great especially as I didnt have any claims
Valerie M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
Hard to review since I had a safe and healthy trip. That was the best of all!
wilma s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
It was good to be covered, but I did not need it for the time I was abroad.
Jana F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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