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Travel Insurance Reviews April

APRIL Travel Protection, part of the APRIL Group (founded in 1988 in France), is a company that designs, markets and sells various insurance and assistance solutions. APRIL clients are serviced by their own Global Assistance Network with offices strategically located in over 40 countries.

Learn more about APRIL Travel Protection.

Customers who have visited Australia rated April Travel Protection
4.46 out of 5
28
ratings and reviews
92%
recommended
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Cruise
Filed claim
The trip included a
cruise
April Travel Protection Choice
The great new is that we didn't need to activate it! And the peace of mind was well worth the reasonable cost.
Lenore R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
Because my trip was uneventful, I can not rate the travel insurance services because no claims were done. I just prefer to be covered in case of a problem arise. Thanks for your service.
Leonardo G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
When traveling abroad I always InsureMyTrip, Knowing I have a policy that will cover an unforeseen even, gives me comfort and reassurance, I never leave Home without InsureMyTrip! 😊 👍
Teresa K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
As with any insurance when you don't use it, you feel like it was a waste of money. But the assurance that it is there while it is in effect is worth the price.
Thomas C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
April Travel Protection Choice
Fortunately, did not have to use the insurance. A fellow traveler became ill and I was glad that I had coverage because it could have been me instead.
Jean J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
I filed a claim on July 25, 2017 and this morning, October 9, 2017 I finally received a determination on my claim, whereby April denied fully one-half of my submitted claim. It took this company 54 business days to review and ultimately reject one-half of the claim (they originally said it would be processed within 30 days of my claim submission). I started inquiring weeks ago regarding the delay but never received satisfactory responses. One specific expense I submitted I believe was clearly covered under the terms of the policy and plan to appeal it, and if an unsatisfactory resolution is received I will escalate to my state insurance commission. Another part of the claim, which were expenses incurred for having frequent miles reinstated, apparently was not allowable under the terms of the policy since I cancelled for any reason, whereby there is a loophole that allows them to deny payment on those expenses. Check the policies of the different companies if cancel for any reason is important to you - I am finding out now that many insurers do pay on FF reinstatement fee claims, as should be standard, since those are hard costs the traveler has to pay to make themselves whole. I honestly would have been better off paying for my airline tickets rather than using miles, as hopefully April might have paid on that...instead they gladly denied my FF mileage reinstatement claim. I would never do business with this company again and I would encourage you not do business with them either if you want a fair and timely claims process to happen should the need arise to make a claim. Very dissatisfied with every aspect of my dealings with this company. Unfortunately you get what you pay for, so bad on me but shame on them.
GLEN P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel and that you are dissatisfied with your claim experience. Thank you for allowing InsureMyTrip to advocate on your behalf. Initially, some expenses were denied because they were not recognized as a “Travel Supplier". We were so glad to hear that after an appeal, the claims management did decide to allow an exception in this case. We look forward to assisting you in the future.
    Dec 11,2017
April Travel Protection Choice
Fortunately we did not have to use it, yet, comforting to know that we had it, if needed.
Nannette C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
It was comforting to know that I would be covered in the event something did happen to me or my belongings. Will use again.
Rachael H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice Family Plan
This was fantastic. We had an incident while on vacation and had to take our daughter to a doctor and had to pay out of pocket for the visit. April had guided me through the process within 24 hours of notifying them, and I was informed that I'd receive the full amount as a refund within a week of filing the claim.

Perhaps my only complaint was that it was hard to navigate their rates and plans online, but when I called and set it up over the phone the rep was super helpful and got me exactly what I wanted for a very reasonable price.
ANDREW H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
April Travel Protection Choice
I wish that the US had something like this
Suzanne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We would like to make you aware that Comprehensive policies, such as the April Travel Protection Choice plan, provide coverage domestically and internationally.

    In addition, you raise a valid concern. Some of the major medical plans offered in the U.S. do not provide protection while traveling outside of the United States. It is a very good idea for travelers to supplement their primary medical insurance with travel medical insurance.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Jul 19,2016
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