Travel Insurance Reviews Arch RoamRight Essential
As the most economical plan offered by Arch RoamRight, the Essential plan offers basic comprehensive travel insurance coverage. This plan includes trip interruption and cancellation insurance, medical benefits, medical evacuation coverage, lost or delayed baggage coverage, and a 24/7 assistance hotline to help you file claims, provide travel info, and more.
To learn more, see the Arch RoamRight Essential product page.
Arch RoamRight
Essential
The claim process was fairly prompt for our trip delay and the customer service was helpful. There were six in our party and the claim amount was divided between all of us. I chose to wait for individual checks as signing up for six credit cards was cumbersome. Two of the checks were made out to young children, although I was told they would be made out to the adult that filed the claim. I have not yet tried to cash the children's checks.
Frederick S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Arch RoamRight
Essential
Horrible & Rude Insurance Company..
DO NOT USE!! Where do I begin with this horrible company as well as awful customer service?!?! We had planned a trip in June 2022, to Belize. Bought, what we thought, was good travel insurance. On the day of our vacation (6 hours before our flight), Delta airlines, canceled our trip TWICE. Resulting in us NOT able to make it to our destination. Sadden, we (4 of us) came back home. immediately contacted the insurance company and they told me to file a claim. So I did…6 long months later, we were told our claim was denied, because "they do not cover flight cancellations"! We have waited
so long on this horrible insurance company that now we are NOT able to even get our money back through our credit card company. So now we are out of a vacation and the money...$4000 for the resort in Belize is all we were asking for. If I could give Arch RoamRight zero stars I would. My advice to anyone out there looking for a good travel insurance…..DO NOT PURCHASE ARCH ROAMRIGHT!! They will take your money, string you along and be very rude to you in the process.
DO NOT USE!! Where do I begin with this horrible company as well as awful customer service?!?! We had planned a trip in June 2022, to Belize. Bought, what we thought, was good travel insurance. On the day of our vacation (6 hours before our flight), Delta airlines, canceled our trip TWICE. Resulting in us NOT able to make it to our destination. Sadden, we (4 of us) came back home. immediately contacted the insurance company and they told me to file a claim. So I did…6 long months later, we were told our claim was denied, because "they do not cover flight cancellations"! We have waited
so long on this horrible insurance company that now we are NOT able to even get our money back through our credit card company. So now we are out of a vacation and the money...$4000 for the resort in Belize is all we were asking for. If I could give Arch RoamRight zero stars I would. My advice to anyone out there looking for a good travel insurance…..DO NOT PURCHASE ARCH ROAMRIGHT!! They will take your money, string you along and be very rude to you in the process.
Felicia C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Arch RoamRight
Essential
The representative was very helpful, and took time with information and details about what was covered, what my options were, since ours was a small local (within the state) trip. Having this insurance lessens the stress of traveling.
Jane C. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Essential
I didn't go they canceled the trip!
Sandra F. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
I found the company very difficult to deal with when i filed a claim for trip cancellation because of a medical condition of a family member. After i provided all the requested info and told that my claim would be processed and paid it was denied. On the third appeal after threatening to notify the state insurance dept they settled and I received a check. They were quick to cash the premium check and almost impossible to get a claim settled. I wouldn't buy from them again and I recommend that they be taken off this site.
richard s. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Arch RoamRight
Essential
Arch Roam Right is a terrible company. They look out for their own interests, not the interests of their insureds, and attempt to deny claims by re-writing their policies after the fact so that they can deny your legitimate claims. Beware. We are avid travelers and will never use their insurance again, and are in the process of filing a complaint with the Better Business Bureau.
Nicholas T. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Megan
Thank you for your feedback.
All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
Claims assistance
Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
Dispute resolution
Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.Aug 24,2020
Arch RoamRight
Essential
I appreciated the fact that they sent a reminder before my trip, that they were available if the need should arrive and then again to ensure I arrived home as scheduled.
Marilyn C. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
The best part of this plan is that I did NOT use it - - However, I had the peace of mind that the coverage was there if I needed it - - a number of years ago, we had to cancel a cover trip at the last minute due to a death in the family - - insurance coverage was complete & the claim process was quick & easy. I would never plan a big trip (out of the country) without travel insurance.
Douglas B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
Very satisfied with the trip insurance & the customer service reps. Will definitely use this plan again.
Andrea S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Essential
We didn't have to file a claim, fortunately, but having done so a couple of years ago we know how good they are. Having that confidence in them makes for a more relaxed trip
martin t. would
recommend this plan to a friend or relative.
"Thank you for taking the time to leave a review.
In order to adjudicate a claim, whether to approve or deny, our examiners require complete documentation to make an accurate decision.
This claim became complex by the changing travel conditions of 2020, addressing changing travel dates you initiated and the cancellation of the trip, not to mention determining the applicability of your refunds and vouchers that were given by your travel providers in the adjudication of the claim.
If you have any other questions, please reach out to us.
Regards, The Arch RoamRight Team"