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Travel Insurance Reviews Arch RoamRight Preferred

The Preferred plan is a comprehensive travel insurance plan offered by Arch RoamRight and has several options not offered on the Arch RoamRight Essential plan, allowing for a more customizable product. In addition to trip cancellation and delay, the Preferred plan offers coverage for one child per paid adult, accidental death and dismemberment coverage, trip interruption, medical and evacuation coverage, and 24/7 assistance.

To learn more, see the Arch RoamRight Preferred product page.

Customers who have visited the Bahamas rated the Arch RoamRight Preferred plan
4.53 out of 5
25
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Arch RoamRight Preferred
It's all good until it's time to file a claim. Then they want to say they don't cover illness. My son (who I had insured) got sick on our cruise ship and now ArchIns is saying they aren't the primary. Our medical doesn't cover out of the country which is the reason we purchased travel insurance. This company is a complete joke and I'll never purchase through them again.
Joshua R. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Joshua,

    Thank you for taking the time to reach out to us. We are sorry to hear that your son got sick on your trip, and hope that he has made a speedy recovery.

    The plan that you purchased provides excess medical coverage, which means a claim for any illness or medical treatment must be filed with your primary medical provider first. This way, we have proof of any payment from your primary provider and are able to reimburse the remaining expenses. If your primary insurance provider does not provide coverage for this type of claim, we would still need proof of their $0 payment.

    We have also sent you an email outlining the other additional documentation we need in order to complete your claim.

    We appreciate your understanding during this process. If you have any further questions regarding your claim, please feel free to reach out to us at 855-762-6252.

    Regards,
    The RoamRight Team
    Jun 12,2019
The trip included a
cruise
Arch RoamRight Preferred
We did not have to use the plan, but it gave us piece of mind knowing we had it.
Michele B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
Cool
Zachary T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
The plan provided adequate coverage, my trip was cancelled due to a death in the family and a traveling companion. All my costs were reimbursed as expected. The only issue was that I had to follow up three times over a two month period to have my claim processed and paid.
The issue was that the processor working my claim had left the company and the files could not be found. They did not recommend I refile but wait as having two claim numbers would delay the claim even longer.
I was understanding and satisfied with the insurance but disappointed in the wait and additional inquiries I had to make.
David N. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    Arch RoamRight
    Photo
    Thank you for your review. Please know that your experience is not characteristic of our claims process and we do apologize. We hope we get the chance to help protect your future trips.

    Regards,
    The RoamRight Team
    Jun 19,2017
The trip included a
cruise
tour
Arch RoamRight Preferred
The right coverage at a decent price. We did not have to file a claim though, which is the real test.
Andrew B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
I bought insurance for my trip and thankfully did not have to use the benefits. I was glad to have coverage and peace of mind that should I run into trouble I would be insured.
Melissa P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
I bought this coverage for my traveling party of six, and was primarily interested in cancellation coverage due to a family member's illness or death. This coverage provided what I needed and a lot more, including a pre-existing condition waiver. In comparing this policy with others, it was more coverage with higher limits for less money.
Howard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Arch RoamRight Preferred
I was satisfied with every aspect of insurance from my first contact with the representative. Overall I rate the experience 5 stars.
Beverlyn T. would recommend this plan to a friend or relative.
2 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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